Contact us


You can call our Customer Service Centre anytime between 8am and 6pm, Monday to Friday.

Call on 0300 365 1111

Calls to this number are local rate and may be included in any inclusive call minute package you may have.


You can also email

If you are a Market Rent tenant, please email

Please do not email us in emergencies, call 0300 365 1111.

Out of hours:

Outside of these hours, the 0300 365 1111 number can still be called (24 hours, seven days a week) for the following services:

  • Pay your rent using the automated telephone system
  • Report an emergency repair
  • Report an issue of anti-social behaviour

Visit us:

If you would prefer to speak to someone face-to-face, visit our Customer Access Centre:

Coral Drive – Open Monday to Friday – 9am to 5pm

Coral Drive, Bootle, Merseyside L20 3UG Customer Access Centre Map

Head Office (for postal correspondence)

One Vision Housing
Atlantic House
Dunnings Bridge Road
Bootle, Merseyside
L30 4TH

Atlantic House Map