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Complaints, Appeals & Feedback

Complaints

If you believe we've made a mistake, you're dissatisfied with our service, or we haven't met our responsibilities fairly, you can make a complaint.

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Appeals

If you wish to contest a decision made in line with OVH’s published policies or procedures, you may raise an appeal.

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Housing Ombudsman

Committed to compliance.

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Complaint Handling Code

Learn more about how we meet the Housing Ombudsman's Complaint Handling Code and act quickly on your feedback to improve our services.

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Complaint performance

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View our latest performance figures.

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Complaints, Appeals and Feedback

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Feedback is important as it helps to shape our services. Find out more here.

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Customer Voice Complaints Panel

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Help us improve our complaint handling by joining our Complaints Panel.

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