Complaints, Appeals & Feedback
Complaints
If you believe we've made a mistake, you're dissatisfied with our service, or we haven't met our responsibilities fairly, you can make a complaint.
Appeals
If you wish to contest a decision made in line with OVH’s published policies or procedures, you may raise an appeal.
Complaint Handling Code
Learn more about how we meet the Housing Ombudsman's Complaint Handling Code and act quickly on your feedback to improve our services.