Complaints

If you believe we've made a mistake, you're dissatisfied with our service, or we haven't met our responsibilities fairly, you can make a complaint.

Find out more

Appeals

If you wish to contest a decision made in line with OVH’s published policies or procedures, you may raise an appeal.

Find out more

Housing Ombudsman

Committed to compliance.

Find out more

Complaint Handling Code

Learn more about how we meet the Housing Ombudsman's Complaint Handling Code and act quickly on your feedback to improve our services.

Find out more