Complaint Performance
We continually monitor our complaints performance in order to make it easier for you to make a complaint and to improve our response to your complaints.
You can see how we have performed by looking at our complaints reports below. These reports cover a wide range of services in detail, and information about other forms of feedback, such as compliments from our customers.
This page is updated every three months, so please visit again to see the latest version.
Housing and Support Services
Find out more on how we’re performing across Community Safety & CCTV, Neighbourhood Services, Customer Access and Customer Service Centre, Commercial Properties, and Independent Living.
View our quarterly report here.
Repairs and Maintenance
Find out more on how we’re performing across Day to Day Repairs and Asset Management, Investment, Compliance and Voids.
View our quarterly report here.
Yearly Complaints Report
To ensure continuous improvement, we annually analyse our complaints data, comparing it to past performance and sector benchmarks. Further details are available in our 2024/25 complaints report.
You Said, We Did: Board Edition (Complaints)
Learn about our complaints performance through insights shared by Board Member Peter Crosby, Member Responsible for Complaints.