What One Vision Housing has done to date so far

• Community engagement and partnership working

  Agile working

  • The COVID-19 pandemic brought about a significant shift in working and living habits. Many people found themselves working remotely from home, and social interactions were greatly reduced. As businesses and individuals adapted to these changes, new ways of working and interacting emerged.

  Digital communications

  • One notable change was the increased reliance on digital communication. Online meetings, video calls, and email became essential tools for staying connected. However, as we continue to adapt to our customers’ needs, it has become evident that there is an increased demand for face-to-face interactions.

  Victim Support Directory

  • We actively promote our victim support directory, which signposts to local support services across all boroughs we operate in. We understand that reaching out can be difficult, which is why we created this resource to make it easier for those in need to access the help they deserve.
  • Our support guide can be found HERE.
• Neighbourhood Services Quarter Four 2025/26 Achievements

  Days of Action

  Working alongside Sefton Council, we carried out 20 Days of Action across our communities, five more than the previous year. These events focused on litter picking, removing dumped rubbish and improving local areas.

  To help keep neighbourhoods looking their best, skips were provided for residents and results were shared on social media to showcase the improvements made.

  Eight weeks after each event, we asked customers for feedback. Here’s what they told us:

  “It was quite messy before with rubbish and litter. It has stayed nice since you came. Thank you.”

  “It’s been great. It’s like a new place. I’ve been keeping an eye on the entry behind ours and it’s still empty.”

  “It’s amazing. I can go out the back now. I can’t believe the difference. Thanks very much. I also used the skip.”

  Alleyway clearances

  Working with Sovini Waste, we cleared 267 alleyways across 51 locations and removed fly-tipping from a number of neighbourhoods.

  This work helped improve local environments and contributed to an 87.8% customer satisfaction rate regarding our positive impact on neighbourhoods.

  Creating shared community spaces

  Following alleyway clearances, we worked with residents to transform two previously neglected areas into shared community spaces.

  New raised planters and benches were installed, helping to create welcoming spaces for residents while discouraging future fly-tipping.

  Environmental Education Programme

  Working with Sefton Council, we delivered a school initiative aimed at educating young people about littering and fly-tipping.

  Pupils took part in an anti-fly-tipping poster competition, with winning designs turned into signs displayed on alleyway gates. Following its success, the project will be repeated.

  Partnership neighbourhood walks

  This year, we carried out 56 neighbourhood walks with local authorities, ward councillors and Merseyside Police, including 48 across Sefton.

  These visits helped identify local issues and develop joint solutions, resulting in cleaner, safer and more attractive neighbourhoods.

  Poets Park Family Fun Day

  In partnership with Sefton Council, Riverside Housing, Plus Dane Housing, Crosby Housing and The Prima Group, we helped deliver the Poets Park Family Fun Day on 12 August.

  More than 500 residents attended and enjoyed a range of free activities including inflatables, games, music and community stalls. Every child received a complimentary lunch.

  The event also promoted environmental awareness through educational activities and opportunities for residents to share ideas about improving the local area.

  Supporting customers with gas connections

  We continue to maintain 100% gas safety compliance across our homes.

  This year, we worked with customers whose gas supplies had been disconnected due to debt or personal choice. Through targeted support and engagement, we connected 18 households back to gas services and successfully engaged with 80% of affected customers.

  Tenancy sustainability

  To help new customers settle into their homes successfully, we continue to provide additional support where needed during the first year of a tenancy.

  During 2025/26, we welcomed 779 new households into OVH homes. We continue to work closely with local authorities and support agencies to help customers sustain their tenancies and access the support available to them.

  Tenancy turnover

  During the year, 622 tenancies ended, representing 5.04% of our housing stock. This is 108 fewer than last year and reflects a continuing long-term reduction in tenancy turnover.

  A review of tenancy endings is helping us better understand where additional support may help customers remain in their homes for longer.

  New build homes

  We welcomed 154 new homes into management during 2025/26 across Cheshire East, Chorley, Liverpool, Preston, Sefton, South Ribble, Wigan and Wyre, providing more affordable housing for local communities.

  Investing in our people

  Several colleagues from the Neighbourhood Services and Community Safety teams successfully achieved Chartered Institute of Housing Level 3 and Level 4 qualifications during the year, helping strengthen the service we provide to customers.

  Continuous improvement

  The Neighbourhood Services team completed internal reviews of allocations, lettings and tenancy management processes to identify opportunities for further improvement and ensure customers continue to receive a high-quality service.