We are here to help with the cost-of-living. Visit our guide to access support.

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Respectful and helpful engagement

We use the performance data to identify areas where we need to improve, to help shape our services and provide good quality homes for our customers.

As a result of customer feedback, here are some of the improvements we have made:

  • We have revised our Customer Voice Strategy, and we are increasing our focus on the customer experience, with dedicated colleagues to enable us to better connect with our customers, and communities to gain a greater understanding of what matters to them.
  • Proactively promoting the importance of good communication internally to help deal with customer enquiries promptly and efficiently.
  • A website review has taken place to ensure information is accurate and up to date. Additional information has been included to provide further guidance on damp, mould and condensation and reporting repairs. A cost of living page has been published to provide signposting and support.

We will continue to collate data and share it with customers on a regular basis to be transparent about our performance, and provide customers with confidence in the services we deliver.

More information about our performance can be found here.

Tenant Satisfaction Measures

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Discover how we’re performing on TSM’s.

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Our performance

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We use customer feedback to monitor and improve on our performance.

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This page was last updated on 26/06/2024