Your Neighbourhood Officers
Neighbourhood Officers are your main point of contact to provide you with help and advice about your home. They can help you with:
- Benefit claims
- Money worries or debt problems
- Housing applications
- Home search or mutual exchange offerings
- Reporting repairs
- Decent homes and other investment works
- Environmental issues and tidy up days
- Anti social behaviour issues
- Local offers and estate patrols
and much more. . .
Find out who your neighbourhood officer is and how to contact them, by selecting your local area from the list on the left of this page.
Meeting your needs
Our staff provide high quality advice and information to help you get the most out of your home and neighbourhood.
To help us achieve a high quality service, we have set ourselves aims and promises to you known as our service standards. You can view these standards in our ‘Service Standard’ leaflet found to the right of this page.
Our Customer Service Centre is the popular way to get answers and support to the services we provide, and is open from 8am to 6pm Monday to Friday on 0300 365 1111. Calls to this number are charged at local rate and you can use any inclusive call minute packages including mobiles.
Alternatively email enquiries@ovh.org.uk and we’ll get back to you.