In response to this feedback, we began exploring ways to adapt our services to better meet the needs of our customers. We recognised that there were certain situations where customers might prefer to speak to a member of staff in person, whether it was to discuss a complex issue or simply for reassurance.
To address this, we introduced neighbourhood drop-in sessions at various community centres across the Merseyside area. These sessions are run consistently on a monthly basis, in accessible venues, and provide an opportunity for customers to connect with a member of our staff and discuss any tenancy-related queries they may have. From reporting repairs to addressing anti-social behaviour, our staff are on hand to provide support and assistance. The locations of the sessions are as follows:. In Quarter Two we introduced permanent and regular Neighbourhood Cafes across our stock. They are now located in the following venues,
- Halle’s Hub – 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG.
- These run the first Wednesday of each month at 11am-2pm.
- Seacombe Children’s Centre, St Paul’s Rd, Wallasey CH44 7AN
- These run on the first Tuesday of each month at 12pm-3pm
- Woodvale Community Centre, Meadow Ln, Southport PR8 3RS
- These run on the first Wednesday of each month at 12-3.
