What One Vision Housing has done to date so far

The COVID-19 pandemic brought about a significant shift in working and living habits. Many people found themselves working remotely from home, and social interactions were greatly reduced. As businesses and individuals adapted to these changes, new ways of working and interacting emerged.

• Digital communications

  One notable change was the increased reliance on digital communication. Online meetings, video calls, and email became essential tools for staying connected. However, as we continue to adapt to our customers’ needs, it has become evident that there is an increased demand for face-to-face interactions.

• Neighbourhood drop-in sessions

  In response to this feedback, we began exploring ways to adapt our services to better meet the needs of our customers. We recognised that there were certain situations where customers might prefer to speak to a member of staff in person, whether it was to discuss a complex issue or simply for reassurance.

  To address this, we introduced neighbourhood drop-in sessions at various community centres across the Merseyside area. These continue in 2025/26 in the below location:

  • St John & St James Church and Community Centre, 71 Bailey Drive, Bootle, L20 6EX, First Tuesday of every month
• Victim Support Directory

  We actively promote our victim support directory, which signposts to local support services across all boroughs we operate in. We understand that reaching out can be difficult, which is why we created this resource to make it easier for those in need to access the help they deserve.

  Our support guide can be found HERE.