We are committed to providing quality, affordable homes and services to its tenants. We have consistently focused on this core purpose.

What One Vision Housing has done to date so far

• Strategic Plan

  Here at One Vision Housing, we are excited to outline our ambitious Strategic Plan for 2025-2030. This plan is our commitment to our valued customers, ensuring we continue to provide quality homes and excellent services in an ever-evolving housing landscape.

  The housing sector faces challenges like rising costs. We’re working hard to balance building new homes with improving existing ones, while making sure everything is safe and energy efficient. We’re also committed to meeting new standards and making sure your voice is heard.

  Our Priorities

  We’ve identified four key areas to focus on:

  We’re working hard to make the most of our resources and find innovative ways to enhance our services without affecting services. We’ll use technology and data to be more efficient.

  

  We’re focused on providing excellent core services like repairs and dealing with anti-social behaviour. We want to understand your needs and make sure you’re treated fairly. Your feedback is important to us.

  

  We are committed to meeting a diverse range of housing needs and offer homes for social rent, alongside pathways to homeownership, such as Rent to Buy and shared ownership.

  

  We work with partners to deliver some services. We’ll make sure these partnerships work well and protect our customers and communities.

  

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  Our Goals

  Our Strategic Plan has four main aims:

  Quality Homes & Neighbourhoods: We’ll provide a range of housing options, manage tenancies effectively, keep properties in good condition, and build new homes.

  

  Excellent Customer Service: We’ll modernise our services, support independent living, listen to your feedback, and constantly improve.

  

  Positive Community Impact: We’ll be environmentally responsible, work with local partners, and raise our profile.

  

  Strong Foundation: This provides the stability and efficiency we need to best serve our customers. A positive working environment, where employees feel valued and motivated, translates directly into better customer service, increased productivity, and a more collaborative and innovative culture, ultimately benefiting both our staff and our customers.