We are committed to ensuring our customers are safe in their homes and have a legal duty to ensure that all required gas appliances, pipe work, flues, carbon monoxide and heat/smoke detectors are in safe working order.

We are also responsible for ensuring a carbon monoxide alarm is equipped in any room used as living accommodation which contains a fixed combustion appliance (excluding gas cookers).

To do this we must carry out an annual gas safety check or gas service using registered Gas Safe engineers. The annual gas safety check will include testing of all required gas appliances, pipe work, flues and smoke alarms in your home.

We will provide you with a copy of your gas safety certificate within 28 days of the check being completed.

Your responsibilities

• You should test your carbon monoxide alarm weekly to make sure it is working properly. If your carbon monoxide alarm is faulty, you should contact us so we can repair or replace it.
• You must allow us access to your home to complete your annual gas safety check. If you do not allow us access you will be in breach of your Tenancy Agreement and we may take legal action, this may result in you losing your home.
• If you employ anyone to carry out gas work in your home, you must ensure they are a Gas Safety Registered engineer.
• You must never attempt to do any gas related work or repairs yourself. Not only could you be breaking the law, but any work you carry out could be life threatening for you and your neighbours.

What if you have gas but no gas appliances?

If you have a gas supply meter fitted in your property, but do not have any gas appliances, we still need to inspect the pipework inside your home.

What if an appliance fails the safety check?

The Gas Safety Record will contain details of any problems found at the time of the inspection, and any action that has been taken.

If an appliance fails the safety check, it may be necessary to disconnect it. Our engineer will make the appliance safe whilst on site in this circumstance. We will then contact you to discuss and agree any further actions and when we will do them.

If one of the appliances that you own is faulty, we will disconnect it and advise you to seek help from a qualified Gas Safe Registered engineer.

• Carbon monoxide detectors in your home

  Following the introduction of The Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022 we rolled out an installation programme for carbon monoxide detectors in our homes where a room is used as living accommodation and contains a fixed combustion appliance (excluding gas cookers).

  If you haven’t already received this service, please contact us immediately, so we can arrange the necessary works.

  Please note this excludes properties that are electric only, where records show that detectors are already present, or where a fixed combustion appliance is not situated in a room used as living accommodation.

  We are committed to ensuring:

  • a carbon monoxide alarm is provided in any room used as living accommodation which contains a fix combustion appliance (excluding gas cookers)
  • carbon monoxide detectors are repaired or replaced once we are informed and find they are faulty

• If you smell gas, or suspect there is a gas leak you should:
  • Turn off the appliance.
  • Turn off the gas supply at the meter (unless the meter is located in a cellar or basement, in which case you should evacuate immediately).
  • Not use or switch any electrical appliances on or off.
  • Not smoke.
  • Not use matches or anything that has a naked flame.
  • Open doors and windows to allow the gas to disperse.
  • Not use a mobile phone anywhere near the leak.
  • Check to see if a gas tap has been accidentally left on or if a pilot light has gone out.
  • Call the Cadent Gas immediately on 0800 111 999.
  • If you have a faulty gas appliance, it can be dangerous and produce carbon monoxide gas.
• Signs of carbon monoxide in your home:
  • The flame on your cooker should be crisp and blue (lazy yellow or orange flames mean you need to get your cooker checked).
  • Dark staining on or around gas appliances.
  • Pilot lights that frequently blow out.
  • Increased condensation inside windows.
  • Anyone suffering from headaches, dizziness, nausea, breathlessness or who collapses or loses consciousness where gas is present, should seek medical advice immediately.
• Gas safety tips:
  • Make sure you know where your gas meter is located and how to turn off the gas supply in the event of an emergency.
  • Never cover an appliance such as a boiler or gas fire or block the air vents.
  • Never block or obstruct any fixed ventilation grilles or airbricks.
  • Never block or cover outside flues.
  • Never fit draught exclusion strips to doors of a room that contain a gas appliance.
  • Never use a gas appliance if you think it’s not working properly and never cover gas appliances.

Visit our Home Safety Leaflet for more information and please contact us for more support.