At One Vision Housing, we understand that moving into a new property can be challenging, especially if you’re facing financial difficulty. Our furniture packages scheme is designed to provide you with essential, brand new furnishings and white goods, ensuring you have what you need to settle in and sustain your tenancy from day one.

Furnished tenancies

The aim of the furnished tenancy scheme is to provide furniture to One Vision Housing customers who are unable to furnish their homes due to their own personal or financial circumstances. The scheme allows you to rent essential furnishings as part of your tenancy. Our furnished packages last five years. After this period, we will review your package. During the five years, you will receive regular visits in relation to your furnished tenancy.

How do I apply?

If you are interested, you should discuss this with your Neighbourhood Officer. They will then make a referral to the Furnished Tenancy Officer, who complete an assessment with you.

Our commitment to you

Our customers deserve excellent service, and our service standards tell you what you can expect from us, our operatives and contractors. If your experience does not match the standards we have set, or you feel we could improve on the service we provide, please let us know by calling 0300 365 1111. We monitor our performance against these standards and publish the results in our Annual Report and on our website ovh.org.uk. Every year, we will review the quality of our services with you and make any necessary changes.

Frequently asked questions

• How do I pay for the furniture?

  A weekly service charge will be included on your rent account. If you are on a low income, you may be entitled to Housing Benefit, which will cover all or part of the charge. If you are interested in taking up a furnished package, it is important that you consider whether you can afford to pay your rent plus the extra service charge for your furniture. If your financial circumstances change, you must notify us immediately and we will assess the continued provision of your furnished tenancy with you.

• Can I choose the furniture?

  Yes, we have a range of packages for you to choose from and will also offer you a choice of colours for your furniture.

• What happens if the furniture is damaged or stolen?

  If any of the items become damaged, it will be your responsibility to replace them. If any of the items are stolen, a theft report should be made to the local police.

  We would advise you to take out your own household insurance. We offer a low-cost insurance scheme, which you can pay for by monthly installments. If you are interested, please speak to your Neighbourhood Officer.

• Who is responsible for the furniture?

  You will be responsible for looking after the furniture and ensuring that it is maintained to an acceptable standard. We realise that some items may need replacing due to wear and tear or faults and if this is the case, you should notify your Furnished Tenancy Officer who will arrange an inspection. We will then check the furniture and, if necessary, repair or replace it.

  We will ensure that annual safety checks are carried out on any electrical appliances supplied with your package. A review of the furniture will be carried out every 12 months by a Furnished Tenancy Officer to see that the package still meets your needs.

• Can I take the furniture with me if I move home?

  Yes, but only if you transfer to another One Vision Housing property.

• Can I buy the furniture?

  No. The furniture belongs to One Vision Housing and we cannot sell it to you.

• How can I end my furnished tenancy?

  If you wish to end your furnished tenancy, you will need to contact your Tenancy Support Officer who will arrange to visit you to discuss this matter.