Frequently asked questions
We’ve tried to answer some likely questions you may have.
- Are pets allowed?
- Who is responsible for the upkeep of my garden?
- How much notice do I have to give when cancelling my tenancy?
- Are the contents of my home covered by insurance?
- I think I have damp, mould and condensation in my home. What should I do?
- I have moved in and my wheelie bins/recycling boxes are missing, what do I do?
- How do I turn my water supply on?
- How do I get my gas turned on?
- Can I have a water meter installed?
- I have a gas/electric cooker, will you install it for me?
- Can you fix my TV aerial, it isn’t working?
- Can I have satellite or cable TV?
- What repairs am I responsible for?
- I have rats/mice in my garden/property what should I do?
- I have a wasp or bees' nest in my property or garden, what should I do?
- Who is responsible for cleaning my windows?
- I want to install a shower in my property. What do I do?