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Customer Voice Newsletter – March 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Involvement Opportunities Complaints Champion Role Training – 18th March 12pm-2pm, Brunswick Youth and Community Centre, 104 Marsh Lane, Bootle. Complaints Champion Role Training – 20th March 12pm-2pm, Virtual, Microsoft Teams […]
https://ovh.org.uk/news-events/customer-voice-newsletter-march-2025/

Building a more inclusive service with our Fair Access to Services Survey

It’s truly important to us that our customers feel supported and can easily access our services. That’s why we share our Fair Access to Services Survey with customers, to listen to you and understand any obstacles you might face. This feedback helps us make positive changes to our services. We want to share some of […]
https://ovh.org.uk/news-events/building-a-more-inclusive-service-with-our-fair-access-to-services-survey/

Meet the Apprentices that are shaping our future

National Apprenticeship Week is a time to celebrate the positive impact apprenticeships offer and the incredible apprentices at One Vision Housing! This special week gives us the opportunity to shine a spotlight on their talent and dedication. Let’s meet some of our rising stars! Meet our Apprentices! Grace Lowe, Customer Service Apprentice, embarked on her […]
https://ovh.org.uk/news-events/meet-the-apprentices-that-are-shaping-our-future/

Customer Voice Newsletter – February 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Involvement Opportunities Scrutiny Team – Scrutiny Review Meeting – Wednesday 12th February, 12pm-2pm  A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may […]
https://ovh.org.uk/news-events/customer-voice-newsletter-february-2025/

17th Day of Action completed!

Dedicated to our commitment to create safer and cleaner neighbourhoods for our customers, we have completed our 17th Day of Action to tackle the litter and fly-tipping issues. Last week Bootle Captains Lane estates received a visit from our Neighbourhood Services Officers, alongside Merseyside Police and Merseyside Fire and Rescue Team. This collaboration participated to […]
https://ovh.org.uk/news-events/17th-day-of-action-completed/

Kickstart your week with Boccia

Join the Breckfield and North Everton Neighbourhood Council (BNENC) and start you week off in the best possible way. Every Monday morning, they will be hosting a friendly game of Boccia, followed by a relaxing social gathering over a cup of tea or coffee. These inclusive mornings are free for everyone, regardless of age or […]
https://ovh.org.uk/news-events/kickstart-your-week-with-boccia/

Dementia Friends at One Vision Housing

To better understand the challenges faced by people with dementia and their families, a number of our staff have recently completed Dementia Friends training. Two One Vision Housing team members, Customer Voice Coordinator Katie Joynson and Independent Living Officer Jane Moss, are enhancing their understanding of dementia to better support our most vulnerable customers. Katie […]
https://ovh.org.uk/news-events/dementia-friends-at-one-vision-housing/

OVH apprentices bring Christmas joy to disadvantaged children

This past Christmas, our amazing apprentices at One Vision Housing went above and beyond to make sure every child received a special gift. They organised and delivered our very first Christmas Eve boxes, bringing smiles to the faces of many vulnerable children across the Northwest. Customer Experience Apprentice, Grace Lowe, lead on the appeal, encouraging […]
https://ovh.org.uk/news-events/ovh-apprentices-bring-christmas-joy-to-disadvantaged-children/

Customer Voice Newsletter – January 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Customer Voice meetings Customer Voice – Induction session – Thursday 16 Jan, 5pm – 6pm Review performance figures and provide feedback on areas you think we can improve on. […]
https://ovh.org.uk/news-events/customer-voice-newsletter-january-2025/

Become an Involved Customer!

At One Vision Housing, we value our customers insights as they help us to provide the best possible service. We are excited to offer a variety of customer engagement opportunities through our Customer Voice team. Flexible ways to get involved Whether you have a few minutes to complete a quick survey or a few hours […]
https://ovh.org.uk/news-events/become-an-involved-customer/