Search

Results for: get involved

Our customers are shaping our policies

We stay true to our commitment to listening to our customers and using their feedback to shape our services. Earlier this month, our Customer Voice Team hosted a Policy and Strategy Review Group, bringing together a panel of engaged customers for a highly productive and essential session. The group’s invaluable insights ensure that our core […]
https://ovh.org.uk/news-events/our-customers-are-shaping-our-policies/

We are HouseProud Pledge Pioneers!

As part of The Sovini Group, we are thrilled to have been awarded Pioneer Status by the LGBTQ+ HouseProud Pledge, demonstrating our commitment to creating inclusive communities. What is HouseProud? The LGBTQ+ Housing Pledge was developed by HouseProud and the University of Surrey, in collaboration with customers, staff members and sector leaders. This pledge aims […]
https://ovh.org.uk/news-events/we-are-houseproud-pledge-pioneers/

Knowing Our Customers

At One Vision Housing we are committed to understanding our customers and their needs to provide the best possible service. Knowing our customers means we can adapt our services to best suit you! Your feedback shows we’re on the right track! We’re thrilled to see that 97.7% of customers were satisfied with our Gas Service, […]
https://ovh.org.uk/news-events/knowing-our-customers/

Customer Voice Newsletter – September 2025

Upcoming Customer Voice meetings Community Development Fund – Monday 8th September, 12pm – 2pm This group provides an opportunity for customers meet to discuss potential projects that we can support financially to enhance the well-being, resilience and sustainability of local communities. High Rise Building Safety Group – Wednesday 10th September, 12pm – 2pm This group […]
https://ovh.org.uk/news-events/customer-voice-newsletter-september-2025-2/

Our Customer Impact report is here!

At One Vision Housing, we’re dedicated to improving our customers’ lives. Our 2024/25 Customer Impact Report showcases the key initiatives and service improvements that are making a real difference. This report underlines the steps we’ve taken to ensure that every decision and initiative directly translates into improved services, greater satisfaction, and a truly beneficial outcome […]
https://ovh.org.uk/news-events/our-customer-impact-report-is-here/

Customer Consultation

https://ovh.org.uk/customer-consultation/

Neil’s Vision for Clearer Alleyways

Last month saw the launch of our Alleyway Strategic Action Plan, a vital initiative designed to combat the persistent issue of fly-tipping. This crucial project has been managed and maintained by Neil Kenwright, Head of Housing at One Vision Housing, who is personally invested in transforming these spaces for the better. Neil is passionate about […]
https://ovh.org.uk/news-events/neils-vision-for-clearer-alleyways/

Continuing our support for LGBTQIA+ communities

At One Vision Housing, we’re committed to creating a welcoming and inclusive environment for everyone. That’s why we’re proud to uphold our commitment to the LGBTQIA+ community, a commitment we’ve demonstrated by attaining the Navajo Charter Mark for over four years. The Navajo Charter Mark, sponsored by In-Trust Merseyside and supported by vital LGBTQIA+ community […]
https://ovh.org.uk/news-events/continuing-our-support-for-lgbtqia-communities/

You said, we did is now live!

You Said, We Did is now live! We’re delighted to share how your feedback from January to March (Quarter 4) has directly led to service improvements. Every quarter, which is a three-month period, we carefully review your valuable feedback and insights. This helps us find new ways to tailor our services to better suit your […]
https://ovh.org.uk/news-events/you-said-we-did-is-now-live/

Join our Equality, Diversity, and Inclusion Group!

Are you a One Vision Housing Customer who feels passionately about creating a fair and inclusive community? If so, Our Customer Voice Team host an Equality, Diversity and Inclusion (EDI) Group which we encourage you to be a part of! In our friendly focus group, we want to hear directly from you about the challenges […]
https://ovh.org.uk/news-events/join-our-equality-diversity-and-inclusion-group/