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- Our Customer Impact report is here!
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At One Vision Housing, we’re dedicated to improving our customers’ lives. Our 2024/25 Customer Impact Report showcases the key initiatives and service improvements that are making a real difference. This report underlines the steps we’ve taken to ensure that every decision and initiative directly translates into improved services, greater satisfaction, and a truly beneficial outcome […]
https://ovh.org.uk/news-events/our-customer-impact-report-is-here/ - Customer Consultation
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https://ovh.org.uk/customer-consultation/ - Neil’s Vision for Clearer Alleyways
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Last month saw the launch of our Alleyway Strategic Action Plan, a vital initiative designed to combat the persistent issue of fly-tipping. This crucial project has been managed and maintained by Neil Kenwright, Head of Housing at One Vision Housing, who is personally invested in transforming these spaces for the better. Neil is passionate about […]
https://ovh.org.uk/news-events/neils-vision-for-clearer-alleyways/ - Continuing our support for LGBTQIA+ communities
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At One Vision Housing, we’re committed to creating a welcoming and inclusive environment for everyone. That’s why we’re proud to uphold our commitment to the LGBTQIA+ community, a commitment we’ve demonstrated by attaining the Navajo Charter Mark for over four years. The Navajo Charter Mark, sponsored by In-Trust Merseyside and supported by vital LGBTQIA+ community […]
https://ovh.org.uk/news-events/continuing-our-support-for-lgbtqia-communities/ - You said, we did is now live!
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You Said, We Did is now live! We’re delighted to share how your feedback from January to March (Quarter 4) has directly led to service improvements. Every quarter, which is a three-month period, we carefully review your valuable feedback and insights. This helps us find new ways to tailor our services to better suit your […]
https://ovh.org.uk/news-events/you-said-we-did-is-now-live/ - Join our Equality, Diversity, and Inclusion Group!
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Are you a One Vision Housing Customer who feels passionately about creating a fair and inclusive community? If so, Our Customer Voice Team host an Equality, Diversity and Inclusion (EDI) Group which we encourage you to be a part of! In our friendly focus group, we want to hear directly from you about the challenges […]
https://ovh.org.uk/news-events/join-our-equality-diversity-and-inclusion-group/ - Make a difference and join our Equality, Diversity, and Inclusion Group
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One Vision Housing are dedicated to creating a fully accessible and equal experience for all our customers. Our Equality, Diversity, and Inclusion group is helping us achieve this! If you are passionate about Equality, Diversity and Inclusion, we invite you to join our EDI Group. This group will provide a platform to discuss EDI within […]
https://ovh.org.uk/news-events/make-a-difference-and-join-our-equality-diversity-and-inclusion-group/ - Be Heard: Join our upcoming Customer Involvement Opportunities
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As part of One Vision Housing’s #BeHeard campaign, the Customer Voice team are thrilled to invite you to participate in our upcoming customer involvement opportunities. These sessions are a chance to share feedback and concerns directly with the Customer Voice team. Your insights are vital in helping us understand your wants and needs, so we […]
https://ovh.org.uk/news-events/be-heard-join-our-upcoming-customer-involvement-opportunities/ - Scrutiny
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https://ovh.org.uk/get-involved/scrutiny/ - Come and Chat
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Over the coming months, One Vision Housing will be hosting drop-in community sessions at our neighbourhood cafés. Residents are welcome to join our Housing Officers for refreshments and to discuss any tenancy queries. Some sessions will also be attended by our Financial Inclusion Officer who will be able to provide information on maximising benefits. Please […]
https://ovh.org.uk/news-events/come-and-chat-2/