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- Continuing our support for LGBTQIA+ communities
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At One Vision Housing, we’re committed to creating a welcoming and inclusive environment for everyone. That’s why we’re proud to uphold our commitment to the LGBTQIA+ community, a commitment we’ve demonstrated by attaining the Navajo Charter Mark for over four years. The Navajo Charter Mark, sponsored by In-Trust Merseyside and supported by vital LGBTQIA+ community […]
https://ovh.org.uk/news-events/continuing-our-support-for-lgbtqia-communities/ - You said, we did is now live!
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You Said, We Did is now live! We’re delighted to share how your feedback from January to March (Quarter 4) has directly led to service improvements. Every quarter, which is a three-month period, we carefully review your valuable feedback and insights. This helps us find new ways to tailor our services to better suit your […]
https://ovh.org.uk/news-events/you-said-we-did-is-now-live/ - Join our Equality, Diversity, and Inclusion Group!
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Are you a One Vision Housing Customer who feels passionately about creating a fair and inclusive community? If so, Our Customer Voice Team host an Equality, Diversity and Inclusion (EDI) Group which we encourage you to be a part of! In our friendly focus group, we want to hear directly from you about the challenges […]
https://ovh.org.uk/news-events/join-our-equality-diversity-and-inclusion-group/ - Make a difference and join our Equality, Diversity, and Inclusion Group
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One Vision Housing are dedicated to creating a fully accessible and equal experience for all our customers. Our Equality, Diversity, and Inclusion group is helping us achieve this! If you are passionate about Equality, Diversity and Inclusion, we invite you to join our EDI Group. This group will provide a platform to discuss EDI within […]
https://ovh.org.uk/news-events/make-a-difference-and-join-our-equality-diversity-and-inclusion-group/ - Be Heard: Join our upcoming Customer Involvement Opportunities
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As part of One Vision Housing’s #BeHeard campaign, the Customer Voice team are thrilled to invite you to participate in our upcoming customer involvement opportunities. These sessions are a chance to share feedback and concerns directly with the Customer Voice team. Your insights are vital in helping us understand your wants and needs, so we […]
https://ovh.org.uk/news-events/be-heard-join-our-upcoming-customer-involvement-opportunities/ - Scrutiny
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https://ovh.org.uk/get-involved/scrutiny/ - Come and Chat
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Over the coming months, One Vision Housing will be hosting drop-in community sessions at our neighbourhood cafés. Residents are welcome to join our Housing Officers for refreshments and to discuss any tenancy queries. Some sessions will also be attended by our Financial Inclusion Officer who will be able to provide information on maximising benefits. Please […]
https://ovh.org.uk/news-events/come-and-chat-2/ - Tenant Management Organisations
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Tenant Management Organisations are groups made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord. This can include the management of a small number of properties, typically managed by volunteers, or large estates with employees such as Housing Managers, Caretakers and Repair Operatives. Tenant […]
https://ovh.org.uk/get-involved/tenant-management-organisations/ - OVH Retirement Housing scheme customers raise over £2.5k for Macmillan Cancer Support
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1st October marked International Older Person’s Day which works to bring our older community together and highlight their contribution to society. In celebration of the day OVH hosted a number of events across our seven Retirement Housing schemes to raise money for Macmillan Cancer Support. In addition to donating home-baked treats, customers had fun playing […]
https://ovh.org.uk/news-events/ovh-retirement-housing-scheme-customers-raise-over-2-5k-for-macmillan-cancer-support/ - Customer Care Charter
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We are committed to providing all our customers with an efficient, high quality service. We developed our Customer Care Charter after consulting with our involved tenants. The Customer Care Charter gives a commitment to: Provide excellent customer care (as evidenced through our satisfaction surveys) Respond to reports of ASB within one working day Respond to […]
https://ovh.org.uk/about-us/our-customer-care-charter/