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A Day of Action and Community Spirit

Earlier this month, our mission to create clean and thriving neighbourhoods continued with another successful Day of Action. Our committed team made significant strides and received overwhelmingly positive feedback from customers. Hankey Drive, Keenan Drive and Abbott Drive in Bootle received a visit from our Customer Voice and Neighbourhoods team along with Kerry, Sefton Council […]
https://ovh.org.uk/news-events/a-day-of-action-and-community-spirit/

Customer Voice Newsletter – June 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Customer Voice meetings Complaints Group – Wednesday 4th June 12pm – 2pm, – The Brunswick Youth and Community Centre Policy and Strategy Review Group Open Day – Thursday […]
https://ovh.org.uk/news-events/customer-voice-newsletter-june-2025/

Congratulations, Lauren! Our latest apprenticeship success story

One Vision Housing is incredibly proud to announce and celebrate Lauren Kelly, who has successfully completed her apprenticeship with us and now steps into her new role as a Neighbourhood Services Officer. Lauren’s Journey This significant milestone in Lauren’s career journey is a testament to her dedication and hard work. She has embraced every challenge […]
https://ovh.org.uk/news-events/congratulations-lauren-our-latest-apprenticeship-success-story/

Customer Voice Newsletter – May 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Customer Voice meetings Tuesday 27th May – 11am-12pm – Customer Voice Induction Throughout the month – Tenant Inspectors Communal Cleaning and Void Inspections Wednesday 11th June 12pm-3pm – Service Review […]
https://ovh.org.uk/news-events/customer-voice-newsletter-may-2025/

Our new Tenant Inspectors are ready to go!

With their training successfully concluded last month and badges now in hand, our new Tenant Inspectors are deployed and ready to make a difference. As Tenant Inspectors, our involved customers help us improve our services by working with our teams to inspect our homes, communal areas, schemes, and neighbourhoods. Their responsibilities include reviewing the quality […]
https://ovh.org.uk/news-events/our-new-tenant-inspectors-are-ready-to-go/

Improving Customer Experience through Complaints Champions Training

Last week, our Customer Voice Team led training for our new Complaints Champions Group, aimed at enhancing our customer feedback process. This training session equipped our Champions with the skills to effectively guide customers through the formal complaints process. Our Complaints Champions will be instrumental in reviewing customer complaints, offering valuable feedback and support. This […]
https://ovh.org.uk/news-events/improving-customer-experience-through-complaints-champions-training/

Celebrate Global Recycling Day with a clutter-free community!

Join the global movement to protect our environment and promote sustainability by celebrating Global Recycling Day on Tuesday 18th March. What better way to get involved than by decluttering this spring and ensuring your waste is recycled responsibly? Our Group partner, Sovini Waste Solutions is dedicated to minimising landfill waste. They carefully filter collected materials […]
https://ovh.org.uk/news-events/celebrate-global-recycling-day-with-a-clutter-free-community/

Customer Voice Newsletter – March 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Involvement Opportunities Complaints Champion Role Training – 18th March 12pm-2pm, Brunswick Youth and Community Centre, 104 Marsh Lane, Bootle. Complaints Champion Role Training – 20th March 12pm-2pm, Virtual, Microsoft Teams […]
https://ovh.org.uk/news-events/customer-voice-newsletter-march-2025/

Customer Voice Newsletter – February 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Involvement Opportunities Scrutiny Team – Scrutiny Review Meeting – Wednesday 12th February, 12pm-2pm  A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may […]
https://ovh.org.uk/news-events/customer-voice-newsletter-february-2025/

Become a Digital Policy Reader and help shape our future

Are you passionate about making a real difference? One Vision Housing is seeking keen digital readers to provide invaluable feedback on our policies and strategies. Your contribution will play a crucial role in shaping the development polices and strategies at One Vision Housing. This when-necessary role will help us ensure they are effective and relevant. […]
https://ovh.org.uk/news-events/become-a-digital-policy-reader-and-help-shape-our-future/