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Come and Chat
Over the coming months, One Vision Housing will be hosting drop-in community sessions at our neighbourhood cafés. Residents are welcome to join our Housing Officers for refreshments and to discuss any tenancy queries. Some sessions will also be attended by our Financial Inclusion Officer who will be able to provide information on maximising benefits. Please […]
https://ovh.org.uk/news-events/come-and-chat-2/
Tenant Management Organisations
Tenant Management Organisations are groups made up of customers in a residential area that provide some, or all, housing management tasks on behalf of their landlord.  This can include the management of a small number of properties, typically managed by volunteers, or large estates with employees such as Housing Managers, Caretakers and Repair Operatives. Tenant […]
https://ovh.org.uk/get-involved/tenant-management-organisations/
OVH Retirement Housing scheme customers raise over £2.5k for Macmillan Cancer Support
1st October marked International Older Person’s Day which works to bring our older community together and highlight their contribution to society. In celebration of the day OVH hosted a number of events across our seven Retirement Housing schemes to raise money for Macmillan Cancer Support. In addition to donating home-baked treats, customers had fun playing […]
https://ovh.org.uk/news-events/ovh-retirement-housing-scheme-customers-raise-over-2-5k-for-macmillan-cancer-support/
Customer Care Charter
We are committed to providing all our customers with an efficient, high quality service.  We developed our Customer Care Charter after consulting with our involved tenants. The Customer Care Charter gives a commitment to: Provide excellent customer care (as evidenced through our satisfaction surveys) Respond to reports of ASB within one working day Respond to […]
https://ovh.org.uk/about-us/our-customer-care-charter/
Volunteer at our Community Gardens
One Vision Housing has Community Gardens in many parts of Sefton, including Netherton Community Garden. The Gardens are managed by local organisations such as Feelgood Factory and B 4 Biodiversity who work with local schools, volunteers and other community groups to convert unused and unsightly derelict land into functional gardens, where local residents can grow […]
https://ovh.org.uk/support/volunteer-at-our-community-gardens/
Legal Information
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE: General Access to and the use of this One Vision Housing Limited site is subject to the following terms and conditions and the laws of England and Wales. By using this site you agree to these terms. If you do not agree to them, do not […]
https://ovh.org.uk/legal-information/
Our Performance
We want to understand the needs of our customers, so the feedback that we receive in customer surveys is very important to us. Satisfaction survey results are reviewed at monthly performance meetings and customer feedback including any themes or trends are used to help inform and improve the services we provide to our customers. If […]
https://ovh.org.uk/about-us/our-performance/
Welcome to One Vision Housing
We are an award-winning housing provider with over 13,600 homes across the Liverpool City Region, Cheshire and Lancashire. We work closely with partner organisations to build a better future for our customers, supporting thousands of beneficiaries each year as we create opportunities and change lives within our communities. Through our ambitious development framework, we also […]
https://ovh.org.uk/