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Affordable and Social Rent

https://ovh.org.uk/rent/affordable-and-social-rent/

Join “Watt could go wrong” webinar to stay safe with your e- bikes

With the popularity of E bikes rising, so are fires linked to their batteries. That’s why “Watt could go wrong” campaign is hosting a webinar that aims to educate on the danger of e-bike batteries and how to keep you and your loved ones safe. Did you know that since 2020, fires linked to e-bikes […]
https://ovh.org.uk/news-events/join-watt-could-go-wrong-webinar-to-stay-safe-with-your-e-bikes/

Sovini Property Services springs in customer satisfaction

We’re excited to share some good news from Sovini Property Services! We’ve been working hard to improve your experience, and we’re seeing fantastic results. We’re delighted that customer satisfaction has risen, and our teams have been performing brilliantly. It’s all about making your experience better, and we’re thrilled with the progress we’re making together Grounds […]
https://ovh.org.uk/news-events/sovini-property-services-springs-in-customer-satisfaction/

Building a more inclusive service with our Fair Access to Services Survey

It’s truly important to us that our customers feel supported and can easily access our services. That’s why we share our Fair Access to Services Survey with customers, to listen to you and understand any obstacles you might face. This feedback helps us make positive changes to our services. We want to share some of […]
https://ovh.org.uk/news-events/building-a-more-inclusive-service-with-our-fair-access-to-services-survey/

Days of Action: Cleaning up neighbourhoods and bringing the community together

We’re working hard to enhance quality of life for our customers by revitalising neighbourhoods and fostering a sense of community spirit. Our Neighbourhood Services Team, alongside Merseyside Police and Merseyside Fire and Rescue Service, has completed 17 Days of Action since April 2024. These events aim to tackle fly-tipping and anti-social behaviour, while also focusing […]
https://ovh.org.uk/news-events/days-of-action-cleaning-up-neighbourhoods-and-bringing-the-community-together/

Customer Voice Introduction Event: Your first step to becoming an involved customer

Have you ever wondered how you could make a real difference at One Vision Housing? Or you are curious about what it means to be an involved customer? Then we warmly invite you to our upcoming Customer Voice Introduction Event! This is the perfect opportunity to learn all about Customer Voice and how you can […]
https://ovh.org.uk/news-events/customer-voice-introduction-event-your-first-step-to-becoming-an-involved-customer/

Meet the Apprentices that are shaping our future

National Apprenticeship Week is a time to celebrate the positive impact apprenticeships offer and the incredible apprentices at One Vision Housing! This special week gives us the opportunity to shine a spotlight on their talent and dedication. Let’s meet some of our rising stars! Meet our Apprentices! Grace Lowe, Customer Service Apprentice, embarked on her […]
https://ovh.org.uk/news-events/meet-the-apprentices-that-are-shaping-our-future/

Customer Voice Newsletter – February 2025

We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback. Upcoming Involvement Opportunities Scrutiny Team – Scrutiny Review Meeting – Wednesday 12th February, 12pm-2pm  A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may […]
https://ovh.org.uk/news-events/customer-voice-newsletter-february-2025/

Become a Digital Policy Reader and help shape our future

Are you passionate about making a real difference? One Vision Housing is seeking keen digital readers to provide invaluable feedback on our policies and strategies. Your contribution will play a crucial role in shaping the development polices and strategies at One Vision Housing. This when-necessary role will help us ensure they are effective and relevant. […]
https://ovh.org.uk/news-events/become-a-digital-policy-reader-and-help-shape-our-future/

Building a Better Future with our new EDI Group

One Vision Housing’s commitment to equality, diversity, and inclusion (EDI) continued this week with our first Customer Voice Team’s EDI Group. Focusing on our customers’ experiences, we gained essential feedback to help shape our services so they work for all of them. What does EDI mean to our customers? We were delighted with the turnout, […]
https://ovh.org.uk/news-events/building-a-better-future-with-our-new-edi-group/