Our Complaints Report
We continually monitor our complaints performance in order to make it easier for you to make a complaint and to improve our response to your complaints.
You can see how we have performed by looking at our Quarterly Complaints reports below. These reports cover a wide range of services in detail, and information about other forms of feedback, such as compliments from our customers.
This page is updated every three months, so please visit again to see the latest version.
Feedback is important to us as it helps to shape our services. Customers are encouraged to share their compliments, suggestions and complaints via our customer feedback page.
In July 2020 the Housing Ombudsman released a Complaint Handling Code to enable us to resolve complaints raised by our residents quickly and to use the learning from complaints to drive service improvements. In order for OVH to be compliant with the new code we have completed a self-assessment form. We will re-visit the self-assessment form at the end of every financial year to make sure we stay compliant with the new code.