You said, we did is now live!

Published: 1/6/2025

You Said, We Did is now live! We’re delighted to share how your feedback from October to December (Quarter 4) has directly led to service improvements.

Every quarter, which is a three-month period, we carefully review your valuable feedback and insights. This helps us find new ways to tailor our services to better suit your needs. We share this feedback with our managers and even involve customers to ensure we’re constantly learning and improving

Q4 Improvements

Here are some key actions we’ve taken this past quarter:

• Keeping Customers Informed: To maintain and exceed our 90.1% customer satisfaction in keeping customers informed we are actively recruiting new involved customers to help shape the wider customer experience.
• Complaints Handling: To improve customer experience when registering a complaint, we are implementing follow-ons for the Tenant Survey Measures Survey, weekly complaints sessions for One Vision Housing and Sovini Property Services to resolve any issues, and more.
• Communal Areas: Even though most customers are very satisfied with our communal areas, and we’re exceeding our 72.4% target, we’re always looking for ways to improve. That’s why we’re doing more post-work inspections, increasing site visits, and better managing our resources to serve you even better.

Delve into these improvements HERE!