OVH achieves CCA Global Standard for ninth year in a row!

Published: 3/10/2019

One Vision Housing are delighted to have maintained CCA Global Standard certification for the ninth year.

The Customer Contact Association (CCA) Global Standard is an accreditation to improve the development and delivery of customer service within customer contact centres.

OVH join an elite group of organisations to acquire the endorsement including BT, BBC, Vodafone, Sky and Tesco.

Since achieving this award in June 2010 our Customer Service Centre has gone from strength to strength, receiving a trio of award nominations at the North West Contact Centre Awards and for Customer Service Contact Centre of the Year at the National Customer Service.

“One Vision Housing’s ongoing focus on customer experience, internal communication, performance processes as well as colleague engagement have stood out as key strengths for the business.”

CCA Global