We’re working hard to make the most of our resources and find innovative ways to enhance our services without affecting services. We’ll use technology and data to be more efficient.

We’re focused on providing excellent core services like repairs and dealing with anti-social behaviour. We want to understand your needs and make sure you’re treated fairly. Your feedback is important to us.

We are committed to meeting a diverse range of housing needs and offer homes for social rent, alongside pathways to homeownership, such as Rent to Buy and shared ownership.

We work with partners to deliver some services. We’ll make sure these partnerships work well and protect our customers and communities.

Quality Homes & Neighbourhoods: We’ll provide a range of housing options, manage tenancies effectively, keep properties in good condition, and build new homes.

Excellent Customer Service: We’ll modernise our services, support independent living, listen to your feedback, and constantly improve.

Positive Community Impact: We’ll be environmentally responsible, work with local partners, and raise our profile.

Strong Foundation: This provides the stability and efficiency we need to best serve our customers. A positive working environment, where employees feel valued and motivated, translates directly into better customer service, increased productivity, and a more collaborative and innovative culture, ultimately benefiting both our staff and our customers.