Our customers are shaping our policies

Published: 5/10/2025

We stay true to our commitment to listening to our customers and using their feedback to shape our services.

Earlier this month, our Customer Voice Team hosted a Policy and Strategy Review Group, bringing together a panel of engaged customers for a highly productive and essential session. The group’s invaluable insights ensure that our core strategies are shaped by customer experience and meet the needs of our community.

Here’s a look into the policies reviewed:

• Harassment and Hate Crime Policy
• Tenancy Transfer, Succession and Mutual Exchange Policy
• Compensation Policy
• Local Lettings Policy
• Carbon Reduction and Environmental Strategy
• OVH Customer Voice Strategy

This meeting was a tremendous success, measured directly by the depth of the feedback provided.

Customer Involvement groups, like our Policy and Strategy, is an opportunity for customers to share their insights and lived experiences which is crucial in shaping and refining services. Your contribution helps ensure our continued commitment to delivering fair outcomes for all.

Become an Involved Customer!

Do you want to make a real difference? Our Customer Involvement Groups are the best way to do this. We have a variety of focus groups for you to implement your passion and lived experience.

Explore our groups and register your interest HERE!