Our Customer Impact report is here!

Published: 5/8/2025

At One Vision Housing, we’re dedicated to improving our customers’ lives. Our 2024/25 Customer Impact Report showcases the key initiatives and service improvements that are making a real difference.

This report underlines the steps we’ve taken to ensure that every decision and initiative directly translates into improved services, greater satisfaction, and a truly beneficial outcome for our customers.

A sneak peek into the report:

• Day of Action: We’ve been holding clean-up days all year, tackling issues like fly-tipping and anti-social behaviour to directly improve our neighbourhoods.
• Communal area refurbishments: Following customer feedback, ten blocks benefitted from a significant transformation with the replacement of their outdated flooring.
• Care Leavers project: We’ve partnered with others to help care leavers find a suitable home and get the long-term support they need to maintain it.
• Customer Voice – Scrutiny reviews: We have acted on concerns raised in our Customer Involvement Groups, carrying out two major reviews to improve our services.

To read the full report, visit https://ovh.org.uk/wp-content/uploads/2025/08/Customer-Impact-Report-2024-25.pdf

Have your say!

Our Customer Involvement groups are available to encourage you to have your say and shape our services with your unique perspectives and insights. We have a wide range of forums and groups with a variety of time commitment to fit around your life.

Explore our groups HERE and register your interest.