Join us in celebrating National Involvement Week from 14th – 18th October 2024!

This year, Involvement Week (#IW24) replaces Scrutiny Week, offering a broader focus on customer-led initiatives. It’s a chance to celebrate the many ways customers shape our communities, from local projects to boardroom decisions.

To kick-off the week, we wanted to highlight some areas where our customers have made a real difference.

• You said: Going forward when conducting surveys, OVH should expand their reach via preferred contact which includes emails and texts.
  • We did: A solution has been agreed with the implementation of Microsoft Customer Voice in 24/25. This will make it possible to survey customers via their preferred method of contact.
• You said: We recommend that OVH’s Neighbourhood Service Officer’s details are available on the OVH website.
  • We did: This information is now available on our website here.
• You said: OVH should start using a taxi style reminder format, providing detailed information about the appointment including information on the repair, job number, operative information, and van registration.
  • We did: “Localz” is being tested to provide real-time updates on operative travel and estimated arrival time. IT will assess the information provided by Localz and its configurability to ensure it meets the desired requirements.

For more ‘You said, we did’ actions, visit our webpage here.

Here at One Vision Housing, we’re passionate about customer engagement. Throughout this week, we encourage you to Get Involved and showcase the fantastic work happening in our communities. Here are some ways you can participate:

• Share your involvement successes – Have a community led project you’re proud of? Share your story on social media!
• Explore free learning sessions – TPAS is offering free online events on involvement. See HERE for a full list of sessions available.
• Join the Impactathon – Participate in a collaborative event on Friday 18 Oct, focusing on impactful resident involvement. Register HERE 

We would like to say a massive thank to our dedicated customers for their continued support and participation in shaping our services. Let’s celebrate and empower customer engagement here at One Vision Housing!