Paula has worked for One Vision Housing for 12 years and describes her role as an Operations Director as exciting, enjoyable, and varied.
Having started her journey with One Vision Housing as an Antisocial Behaviour Manager back in 2009, Paula now oversees independent living, customer access, commercial leaseholds, and sales.
What is your favourite part of your job?
Providing excellent homes and services to our customers and supporting them throughout their journey with us. Our support is helping to change people’s lives, whether this is through Independent Living or helping customers onto the property ladder through Shared Ownership.
Do you have any career highlights?
I’ve worked in the housing sector for 30 years and the impact we have on positively changing people’s lives is very rewarding. Taking on a new service area across the sales side of the organisation has been a great highlight and an enjoyable learning journey. I’ve developed a new skill set and gained a great insight into the benefits to our customers.
Did you need any qualifications to get your job?
The Institute of Housing have me a great grounding and the skills that I needed to work in the sector, which was an excellent base to start from. As I became a Manager, I completed a course with the Chartered Institute of Management to develop new skills. I then became a board member at Calico Homes to expand my strategic skills and mindset before becoming a Director.
Which piece of advice would you give to someone starting their career?
Keep an open mind, continue to learn, read, and speak to as many people as you can. Get a taste of different areas across a business to explore what excites you most, expand your skill set and discover what you are passionate about.