Knowing Our Customers
Published: 3/9/2025
At One Vision Housing we are committed to understanding our customers and their needs to provide the best possible service. Knowing our customers means we can adapt our services to best suit you!
Your feedback shows we’re on the right track! We’re thrilled to see that 97.7% of customers were satisfied with our Gas Service, and 97.6% feel like they have been treated fairly and with respect from our April to June (Q1) Performance report.
Your insights also highlight areas where we can improve. For example, our surveys have shown that repairs and maintenance are a top priority for 72% of our customer. Although we have been working hard to act on your feedback and enhance your experience, we remain committed to continually reviewing and improving services.
Here are some highlights of the service improvements we’ve implemented so far:
- Our Customer Experience Team now follow up with customers’ after 12 weeks post complaint to ensure our solutions are working
- The fair access to services survey helps us to understand customers better by collating and utilising communication data, which includes, preferences, disabilities and vulnerabilities
- We have added a new website function to enhance accessibility, which includes customisable options
- Our training and customer skills hub provides a boost to training and career opportunities
We are continuously making improvements to our services following customer feedback and insights.
Share & Shape: Have your say!
Do you want to directly help shape our services and share your unique perspective? Our customer involvement groups are a great way to do so. We have a wide range of forums and groups with a variety of time commitment to fit around your schedule.
Explore our groups HERE and register your interest today!