Important Notice: Temporary adjustments to Customer Service Centre availability
Published: 3/4/2025
To ensure our Customer Service Centre is equipped with the latest skills and knowledge, we will be conducting mandatory training sessions through April. We want to inform you on how to reach us in case of emergencies, during these periods.
Please Take Note of the Following Dates:
The Customer Service Centre will be temporarily closed between 12PM-2PM on:
- Wednesday 3rd April
- Monday 8th April
- Wednesday 10th April
- Monday 15th April
We apologise for any inconvenience this may cause and appreciate your understanding.
How can you contact us?
For emergency repairs, please call 0300 365 1111. Emergencies include:
- Total loss of electrical power
- Unsafe electrical sockets or fittings
- Total loss of heating in cold weather
- Blockage of your only toilet
- Blocked drain with sewage overflow
- Burst water pipe where the resident is unable to control or isolate the water supply
- Severe roof leak
- Total loss of water supply
- Minor water leak which cannot be contained and is likely to cause damage
- Loose or falling brickwork/concrete likely to cause injury or damage
- Boarding up a broken door or window
- Loss of keys (if you have home contents insurance, this may be covered in your policy – if not you will need to pay for the cost of us gaining entry to your home and replacing the locks)
We want to reassure you that our Anti-Social Behaviour Service will still be available. If you experience any anti-social behaviour during these times, please contact us immediately on 0300 365 1111.
More information on anti-social behaviour and how to identify and report it can be found here.