How our Involved Customers are shaping our services

Published: 3/6/2025

At One Vision Housing, your input is incredibly valuable. That’s why we’ve established our Customer Voice groups, giving you a direct way to share your thoughts and help us improve. Our dedicated Involved Customers are already making a real difference, working to ensure our services consistently meet your standards.

Want to see what they’ve been up to? Let’s dive in!

Tenant Inspectors on the ground

Our fantastic Tenant Inspectors have been hard at work, making sure our properties are being maintained as intended.

Over in Birkenhead, our keen-eyed inspectors Tony and Evelyn recently visited four properties, assessing cleaning standards. Thanks to these thorough inspections, they have identified areas we can improve and enhance customer satisfaction.

Meanwhile, our Bootle-based inspectors Vivienne, Alice, Joyce, and Lyn have been out in full force, visiting eight of our properties. Their attention to detail and dedicated support is helping to drive positive changes in how we deliver our services, making sure we focus on what matters most to you.

Boosting Engagement at the Service Review Group

Following recent feedback, we’ve been on a mission to make our Service Review Group even more engaging, meaningful and interactive. We’ve teamed up with our specialist involved customers, Ken and Anthony, to implement some key improvements. Now, customers can experience our working environment firsthand, showcase new and varied topics and incorporate new Performance indicators.

We’re also thrilled to welcome five new members to the Service Review Group! We cannot wait to hear their fresh insights and perspectives.

Are you interested in becoming our next involved customer?

Our Customer Voice Team offers a range of flexible involvement opportunities for all our customers. Whether you only have a few minutes or a few hours to commit, we have a role for you!

Explore the diverse opportunities available and discover how you can actively shape our services. Visit https://ovh.org.uk/get-involved/become-an-involved-customer/ to learn more.

Ready to get involved? Register your interest today! Call 0300 365 1111 or email getinvolved@ovh.org.uk.