Hate crime is a serious issue that affects individuals and entire communities. This Anti-Social Behaviour Week 2025 and beyond, One Vision Housing is taking a strong stand against it. We’re committed to protecting our customers and want to ensure you’re equipped with the information and support you need if you ever encounter hate, hostility, or prejudice.

What is Hate Crime?

Hate Crime is defined as “any criminal offence which is perceived, by the victim or any other person, to be motivated by hostility or prejudice towards someone based on their personal characteristic”

There are five main strands included, and they are as follows:

1. Race or Ethnicity
2. Religion or Beliefs
3. Sexual Orientation
4. Disability
5. Transgender Identity

How do we respond to Hate Crime?

As part One Vision Housing’s commitment to tackling anti-social behaviour, we have implemented clauses within our tenancy agreements and our Policy and Procedures in relation to Hate Crime.

A case management system is used, which contains a risk assessment where we record and report a Hate Crime to Merseyside Police. We are fortunate within our area that Merseyside Police have a specialised unit who are dedicated to tackling hate crime in the Merseyside area.

If you receive a case that you believe may equate to a potential hate crime, then you should contact your relevant Community Safety Team Officer. They will open a case and in partnership with Merseyside Police, will deal with the incident via the local Hate Crime MARAC process.

How to report Hate Crime?

If you have experienced Hate Crime you can contact help via 999 or 101 to Merseyside Police. However, there are alternative support and ways in which you can report via the following addresses as well:

• Merseyside Police

  Call 999 in an emergency or 101 in for non emergencies

  Twitter via @MERPOLCC

  Facebook via Merseyside Police CCTheir website on www. https:

  www.merseyside.police.uk

• Crimestoppers

  0800 555 111 and via their website at crimestoppers-uk.org

• The Anthony Walker Foundation:

  Founded in 2006 following the death of Anthony Walker, they tackle Hate Crime and provide emotional support for victims as well as help co-ordinate responses on your behalf when you have reported a hate crime to them or any other organisation. Contact them on 0151 237 3974 or anthonywalkerfoundation.com

• STOP HATE UK

  Stop Hate UK are a national organisation who challenge all forms of Hate crime and discrimination. They provide independent, confidential and accessible reporting and support for those people directly affected by hate crime including witnesses and third parties. You can contact them on 0800 138 1625 or via talk@stophateuk.org

• Daisy UK

  For any disability hate related crime, Daisy UK are a registered charity who work in the Merseyside area to promote the wellbeing of disabled and vulnerable people and their families. They also attend the local Hate Crime MARACS and work alongside Merseyside Police supporting those with a disability/vulnerability who have been victims of hate crime. They can also be contacted via 0151 261 0309.

• Liverpool Citizens Avice Bureau

  To report any hate crime incidents please call 0344 848 7700 or via citizensadviceliverpool.org.uk

• Victim Care Merseyside

  They offer advice and support to all victims of crime in the Merseyside area. They can be contacted via 0808 175 3080 or via www.victimcaremerseyside.org

Together we hope to better the futures of our customers and build a more inclusive and accepting community.