One Vision Housing can support you in clearing your rent arrears.

Why it’s important to pay your rent on time

• To avoid legal action – Consistent rent arrears can lead to legal proceedings and injunctions, which could result in an eviction notice.
• Protect future – Legal action can negatively impact your credit score, making it harder to secure future housing or loans.
• Reduce stress and anxiety – Injunction and eviction proceedings can be a stressful and emotionally draining experience that we want our customers to avoid.
• Early intervention – By addressing potential issues early on, we can work together to find solutions and prevent the situation from escalating. Early intervention can help avoid costly legal proceedings and allow us to invest more resources into improving our services for all tenants.

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We’re here to help

If you’re struggling to pay your rent, please reach out to our customer support team. We can offer support and advice, such as:

• Budgeting advice – We can help you create a budget to manage your finances effectively.
• Benefits advice – We can help you claim any benefits you may be entitled to.
• Cost-of-living support – Reaching out for help can sometimes feel difficult, but it doesn’t need to be. We are here to help with the cost-of-living. Visit out support guide for more information.

If you are struggling to pay your rent, please let us know as soon as possible.

You can do so by contacting your Neighbourhood Service Officer directly, emailing us via enquiries@ovh.org.uk or calling us on 0300 365 1111.

You may be eligible to apply for a Discretionary Housing Payment (DHP) if you are unable to meet housing costs from your available income and are in receipt of Housing Benefits or Universal Credit. To apply for a DHP, please visit our local support services section below.

If you are refused a DHP and are affected by bedroom tax, a benefit cap, and/or Universal Credit, you may be eligible to apply for our Hardship Fund to help pay your rent. Please contact us via the details above for more information and to arrange an affordability assessment.

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Get in touch