Customer Voice Newsletter – November 2024
Published: 1/11/2024
We’re excited to share the latest news from One Vision Housing’s Customer Voice team, and upcoming opportunities for you to get involved and share your feedback.
We are also thrilled to introduce a new way to stay up to date with the latest news from the One Vision Housing Customer Voice team.
Now, you can listen to our latest updates, learn how to get involved, and how to share your valuable feedback. Our audio newsletter is designed to be accessible to all, whether you are visually impaired or simply prefer a hands-free experience. This offers a convenient and accessible way to stay informed.
Listen below:
Upcoming Customer Voice meetings
- Complaints Group – Training session - Thur 14 Nov, 11am - 1pm
This training session will provide information on our complaints process and how you can get involved in ensuring our service offer is fair, responsive and continually improving.
Location: Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle- Scrutiny Team – Scrutiny review meeting – Wed 20 Nov, 12pm - 2pm
A Scrutiny Review provides customers with an opportunity to delve deep into housing matters which they may be concerned about or underperforming areas where they feel there is room for improvement.
Contact the Customer Voice Team on getinvolved@ovh.org.uk to find out more on how you can get involved with Scrutiny.
- Customer Voice – Induction session - Wed 27 Nov, 4pm - 5pm
New to Customer Voice? Join our induction session to find out more about what Customer Voice is and how you can help to shape and influence our services.
Location: Join online, contact getinvolved@ovh.org.uk for the meeting invitation.- High-Rise Building Safety Group - Wed 4 Dec - 11am - 1pm
Discuss safety matters relating to your high-rise building and ask any questions you may have regarding safety directly to our Health & Safety Team.
Location: Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle- Service Review Group - Mon 9 Dec - 12:30pm - 3:30pm
Review performance figures and provide feedback on areas you think we can improve on.
Location: Brunswick Youth & Community Centre – 104 Marsh Lane, Bootle
You’re invited to our Christmas celebration!
As a valued member of Customer Voice, we’re thrilled to invite you to join us at our Customer Voice Christmas Party, where we’ll have the chance to thank you for being such an important part of our team.
Thur 12 December / 12pm – 3pm
Location: – Netherton Park Neighbourhood Centre, Chester Ave, Netherton L30 1QW
As our guest, you will enjoy:
· A delicious two-course Christmas meal
· Live entertainment to get us in the holiday spirit
· A chance to win exciting raffle prizes
The event is completely free – our gift to you! To help us make all the arrangements, please complete our short form here to register your attendance.
We are only able to offer transportation for guests with accessibility requirements. Please contact us to find out more.
Complaints, compliments & suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience. We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk
Kirkstone Road’s litter problem gets a new solution
One Vision Housing have joined forces with Sefton Council to address the ongoing issue of fly-tipping and littering in Kirkstone Road North, Litherland. The area has long struggled with illegal dumping of waste, primarily due to the curb side bin bag collection system.
In response, One Vision Housing’s Customer Voice and Neighbourhoods Teams carried out a door-knocking exercise to find out how customers felt about the fly-tipping and what they wanted to see done as a solution to the increasing problem.
As a result, One Vision Housing and Sefton Council carefully planned and implemented a new bin store behind the apartment block. This solution will replace the curb side bin bag collection, aiming to significantly reduce fly-tipping and improve the overall appearance of the area.
Report fly-tipping
- If you see someone improperly disposing of rubbish, you can report them confidentially by calling us at 0300 365 1111.
- Sefton Council offers a bulky waste collection service. You can book a collection for three large items at £14 with an average wait time of around 10 days. Call 0345 140 0845 or visit Bulky item collections for more information and a full list of acceptable items.
Low-Rise Living Group
We’re still recruiting for our low-rise living group, so if you live in a flat and want to chat, let us know. Meetings will either be in person or virtually every few months and will give you the opportunity to chat about all things low-rise living. We’ll discuss a variety of topics from communal safety and grounds maintenance to anti-social behaviour and more. Don’t miss your chance to be heard!
Don’t miss out on your free membership benefits with Tpas!
Tpas are England’s leading tenant engagement experts. One Vision Housing have been long-standing members of Tpas because we believe that engaging and involving our customers will help us find solutions to improve services, save money and bring lasting change to communities.
Tpas offer a range of training opportunities and regional network events with other tenants, and as customer of One Vision Housing, you can register for free!
Register your details today to access the Tpas website. You will also get the latest housing involvement news straight to your email inbox. Visit the Tpas website here to find out more
November is Men’s Health Awareness Month
Men’s Health Month is a good time to chat about the mental health issues men can often face. It’s all about breaking down old-fashioned ideas and encouraging men to look after themselves. The month focuses on three big health concerns: mental health, suicide prevention, prostate cancer, and testicular cancer. The goal is to get men talking about their health and seeking help when they need it. By doing so, we can help men live healthier and happier lives.
Find out more about Men’s Health Awareness Month here.
More resources for Men’s mental health support can be found here.
Upcoming neighbourhood drop-in sessions
If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, ASB, or you just need to report a repair, we’re here to help.
- Seacombe Children's Centre
Seacombe Children's Centre, St Paul's Rd, Wallasey CH44 7AN
First Tuesday of Each Month 11am – 2pm
- Halle's Hub
Halle's Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
First Wednesday of each month 11am – 2pm- Woodvale Community Centre
Woodvale Community Centre, Meadow Ln, Southport PR8 3RS
First Thursday of each month 12pm – 3pm
Upcoming Days of Action
Our Neighbourhoods team will be carrying out Days of Action in communities across the Liverpool City Region to help tackle anti-social behaviour and improve the local environment. Contact us to find out more on how you can get involved.
Tuesday 12 November
Thorburn/Moude Royden, Wirral
Monday 18 November
Garden View, Bootle
Customer Voice – Star of the Month!
Joyce Johnston is the newest member of the Scrutiny Panel and has recently undertaken a training session on Scrutiny hosted by TPAS. She has 25 years of experience working in an office and enjoys working as part of a team. She is an avid volunteer in the teaching sector helping adults with learning difficulties to read. Joyce is also part of the Oxford House Residents Group where she promotes tenant inclusion and helps to arrange social events for residents.
Welcome to the team, Joyce!
If you’re interested in becoming an involved customer, reach out to a member of our team today for more details and to stay up to date with the latest news and engagement opportunities.