Customer Voice Newsletter – March 2026
Published: 2/3/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
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Complaints Group (Tuesday 10th March, 12pm – 2pm)
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Our Complaints Champions come together to review and address our complaints process. Their role is to examine complaints and ensure that they are handled fairly and transparently. The group identify recurring issues and suggest improvements to our complaints handling process.
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High Rise Safety Group (Wednesday 11th March, 12pm – 2pm)
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Our High Rise Building Safety Group is a group where customers living in a high rise building can meet with building managers and safety experts to discuss things such as fire safety protocols, structural integrity and compliance with building regulations.
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Anti Social Behaviour (ASB) Group (Wednesday 25th March, 12pm – 2pm)
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Our ASB Group is for customers who have accessed our ASB service. We talk about things such as the customers experiences, communication throughout the ASB process and customers give their feedback on how they think it can be improved.
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Collects customer feedback on how the service can be improved.
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Customer Skills and Training Hub
Are you looking to learn, develop or enhance a skill area?
We are committed to helping customers and employees thrive. We offer a wide range of resources, training and career opportunities to empower individuals. Whether they’re seeking to enhance existing skills, acquire new ones, or explore new career paths.
If you are interested, find out more by clicking HERE.
Rainbow Roofs
Rainbow Roofs continues to be a vibrant hub of support, creativity and connection for LGBTQ+ tenants across our communities.
Whether it is through peer led workshops, advocacy projects, or simply offering a safe space to be heard, Rainbow Roofs is helping tenants feel seen, valued and empowered.
Their recent initiatives have sparked meaningful conversations around inclusion and well-being, and their presence is a powerful reminder that housing isn’t just about buildings, it’s about belonging.
Neighbourhood Drop-in Sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre
71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
You can easily do this online by logging in to ‘My Account’ using your usual details.
Alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.
Complaints, Compliments & Suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.
We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
