Celebrating International Woman’s Day – An inspiring message from our customer Pam

This year, we are excited to honour Pam Holliday, our Chair of Scrutiny, as she celebrates her 15th year as an involved customer! Pam’s hard work and dedication have played a significant role in driving positive changes in our services. We are truly inspired by her journey, from starting as an involved customer to becoming a key member of the Scrutiny team, and now serving on One Vision Housing’s board as a Co-Optee.

Pam shared her thoughts with us: 

“I have had an eventful life, full of adventure, and I will always be an advocate for women’s rights. I spent a large part of my life living in Africa, where I wanted to help out. What started as learning how to brick lay soon enough led to building my own houses! Women are strong, and I am proud to be a woman. My role on Scrutiny and the Board makes me feel incredibly proud.”

Thank you, Pam, for being a beacon of strength and inspiration. Here’s to celebrating remarkable women everywhere!

March to Mindfulness: Dates to celebrate this month

• We Celebrated International Women’s Day: 8th March
• Get into the Green Spirit: St Patrick’s Day, 17th March
• Welcome Spring’s Fresh Start: First Day of Spring, 20th March

·       Spring Forward! Clocks go ahead by one hour at 1 am, 30th March

Have a power cut? Call 105

Wherever you are in Merseyside call 105 for free to connect with your local network operator for the quickest way to report a problem.

Need to report a repair?

You can do this on “My Account” by visiting https://ovh.org.uk/ alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.

Celebrating Fire Prevention Month

March is Fire Prevention Month, and we’re dedicated to promoting fire safety awareness. On 12th March, we hosted a High-Rise and Building Safety meeting at The Brunswick Youth and Community Centre. This event provided our High-Rise Customers with valuable information on recent Fire Incidents, False Fire Alarm Activations, and Fire Risk Assessments.

We remain committed to ensuring our community stays safe and informed. Thank you to everyone who attended! Stay vigilant and prioritise fire safety. Following this meeting, a customer contacted us to compliment how informative the meeting was and how much safer she feels now knowing the steps we take to ensure customers safety.

Tenant Inspector Training

We had a fantastic afternoon on 10^th March training seven new Tenant Inspectors who will

work with us on a voluntary basis to help improve our services by inspecting homes, communal areas, and neighbourhoods, assess safety and security, ensure customers have the information they need, and perform mystery shopping of our front-line services.

Do you have a passion for making a difference, meeting new people, and learning new skills?

Register your interest today by emailing getinvolved@ovh.org.uk or call 0300 365 1111!

ReciteMe

We are excited to announce the introduction of the ReciteMe tool, which will significantly enhance the accessibility of our website. This innovative tool will empower all our customers by providing customisable options for text-to-speech, translation, and styling adjustments, ensuring a more inclusive and user-friendly experience for everyone. We believe that accessibility is key to creating a welcoming online environment, and we’re committed to continuously improving our services to meet the diverse needs of our community.

Our commitment to Equality, Diversity and Inclusion
Spotlight on James Constable – Sales and Home Ownership Manager

I joined the Sovini Group just over 5 years ago and often refer to it as my “happy place”. As Sales and Home Ownership Manager, my team are responsible for the marketing, allocation and sales of our Shared Ownership and Rent to buy tenures, along with after sale services such as staircasing/purchasing additional shares.
For me EDI means inclusivity and treating everyone with the same mutual respect, as an openly gay man I am happy to say that The Sovini Group is the most inclusive and open work place I have experienced, I can 100% be myself.

Are you passionate about Equality, Diversity and Inclusion? Why not become an EDI Champion. You can hear more about our commitment to Equality, Diversity and Inclusion by visiting Our commitment to Equality, Diversity and Inclusion – OneVision
Register your interest today by emailing getinvolved@ovh.org.uk or call 0300 365 1111.

It’s competition time! 

We invite our Juniors to draw a picture of their home and share what they love about it. Encourage your children or grandchildren to participate for a chance to win a £30 Love2Shop Voucher. That’s not all, the artist will receive a prize packed with arts and crafts materials. The winning artwork will be showcased on our One Vision Housing website and will be featured in our next newsletter!

Upcoming neighbourhood drop-in sessions

If you have a tenancy related queries and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance. Whether you need to chat to someone about your rent account, anti-social behaviour, or you just need to report a repair, we’re here to help.

Take a look at our upcoming sessions:
Halle’s Hub
Halle’s Hub, 43 Ford Ln, Ford, Litherland, Liverpool L21 0HG
First Wednesday of every month11am – 2pm

We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions!

Complaints, Compliments & Suggestions

We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience. We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.

If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email enquiries@ovh.org.uk

Customer Voice – Star of the Month!

David Shepperd is a dedicated member of our Community Development Funding group, where he plays a crucial role in deciding which local organizations receive funding to promote community wellbeing. He is also an active participant in our Equality and Diversity Group, championing the voices of all customers and providing valuable insights to enhance our service offerings.

David is truly a community hero, always ready to lend a helping hand. Whether he’s making tenants cups of coffee in the communal lounge or assisting customers with accessibility needs, David’s commitment shines through.

If you’re new to Customer Voice and unsure on how you can get involved, visit our website to find out more on the various groups and panels you can join.