Customer Voice Newsletter – January 2026
Published: 5/1/2026
Get involved and make a difference!
If you are looking to make a positive impact but are unsure where to begin, we have the perfect opportunity for you. We are currently recruiting for our Customer Voice Groups and would love to hear from you.
Our friendly team is ready to help; we will talk you through the different ways you can get involved and find opportunities that match your interests, whether you want to shape services or simply share your experiences.
Are you interested in joining but facing transport issues? Please reach out to us, and we will assist with your travel needs to and from our groups! Get in touch today by emailing getinvolved@ovh.org.uk.
Upcoming groups
Policy and Strategy Review Group – Wednesday, 7th January 12pm – 2:30pm
Our Policy and Strategy Group provides feedback on our policies and ensures that the documents are fair, clear and reflect the needs of customers. By sharing their lived experiences, they help to shape decisions that affect their communities.
Mental Health – Blue January
January can often feel like the toughest month of the year with the festive season behind us.
To help lift spirits and bring people together, we will be hosting coffee mornings in our Independent Living schemes throughout the month. This is a chance to connect, share conversations and enjoy a warm drink with good company.
Whether you’re looking for a break from the winter blues, or simply want to meet new faces, our coffee mornings are here to brighten the season and remind us that community makes everything a little lighter.
Worried about debt? You are not alone and help is available.
The rising cost of living has left many in the UK facing financial difficulties. If you or someone you know is struggling with debt, remember that free, confidential, and impartial advice is available from registered UK charities. More support can be found here.
Organisations like StepChange Debt Charity and National Debtline offer expert support without judgment. They can help you understand your options, create a personal budget, and find a sustainable solution to your debt problems.
Don’t let debt problems impact your mental health or family life; taking the first step is a sign of strength. Contact a charity today to start your journey towards financial stability. You can use the MoneyHelper locator to find a local service.
Neighbourhood Drop-in Sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or you just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre 71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
You can easily do this online by logging in to ‘My Account’ using your usual details.
Alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.
Complaints, Compliments & Suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.
We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
