Customer Voice Newsletter – February 2026
Published: 5/2/2026
Get involved and make a difference!
Looking to make a positive impact but not sure where to begin? We’re currently recruiting for our Customer Voice groups, and we’d love to hear from you!
Whether you’re passionate about shaping services, sharing your experiences, or simply want to learn more, our friendly team is here to help. We’ll talk you through the different ways you can get involved and find opportunities that match your interests.
Interested in joining but facing transport issues? Reach out to us today, and we’ll assist with your travel needs to and from our groups!
Get in touch today by emailing getinvolved@ovh.org.uk or calling 07557169012.
Upcoming groups
• Service Review Group – Wednesday, 18th February, 12pm – 3pm
Our Service Review Group examine specific service areas that aren’t performing up to standard and the group may speak with managers of these service areas and make suggestions for improvement.
• Policy and Strategy Review Group – Tuesday, 24th February, 12pm – 2pm
Our Policy and Strategy Group provide feedback on our policies and ensure that the documents are fair, clear and reflect the needs of customers. By sharing their lived experiences, they help to shape decisions that affect their communities.
• Leaseholders Group – Monday, 23rd February, 3pm – 7pm
Our Leaseholders Group is for anyone who is a leaseholder or a shared owner tenant. The group will discuss things such as service charges, maintenance charges and building management.
• Complaints Group – Wednesday, 25th February, 12pm – 2pm
Our Complaints Champions come together to review and address our complaints process. Their role is to examine complaints and ensure that they are handled fairly and transparently. The group identify recurring issues and suggest improvements to our complaints handling process.
From CV to Interview Success – Free Online Webinar
Weightmans is pleased to invite social housing tenants to a free online webinar, designed to strengthen CVs and build confidence in job interviews. This practical and welcoming session is suitable for individuals at any stage of their working life, whether they’re exploring new opportunities, looking to progress, returning to work, or simply refreshing their CV.
Attendees will gain clear, actionable guidance on writing or updating a CV that reflects their strengths, tailoring applications for different roles, preparing effectively for interviews, answering common interview questions, and feeling more confident throughout the process.
If you are interested, click the link and fill out the application form here.
Welfare Rights Surgery
Feeling unsure about your benefits or need help understanding your welfare rights? We’ve got you!
One Vision Housing now offers a new online Welfare Rights Surgery. This service provides free, confidential expert advice every Wednesday, giving you the clarity you need from the comfort of your own home.
For more information and details on how to book your appointment, visit here
Advancing digital skills in our community
Sefton Council is working with OVH on login LCR, a programme supporting residents who are currently offline. Free lenovo tablets are available for those without a device, along with small group sessions offering guidance on setting up and using the tablets safely. Sessions will run across the borough throughout February.
To request a place, email Library.Service@sefton.gov.uk. OVH can also register your interest via getinvolved@ovh.org.uk. If sessions fill up you may join a waiting list for a second round of devices expected in early March.
Neighbourhood Drop-in Sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre
71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
You can easily do this online by logging in to ‘My Account’ using your usual details.
Alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.
Complaints, Compliments & Suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.
We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
