Customer Voice Newsletter – December 2025
Published: 2/12/2025
Get involved and make a difference!
If you are looking to make a positive impact but are unsure where to begin, we have the perfect opportunity for you. We are currently recruiting for our Customer Voice Groups and would love to hear from you.
Our friendly team is ready to help; we will talk you through the different ways you can get involved and find opportunities that match your interests, whether you want to shape services or simply share your experiences.
Are you interested in joining but facing transport issues? Please reach out to us, and we will assist with your travel needs to and from our groups! Get in touch today by emailing getinvolved@ovh.org.uk.
Upcoming groups
- High Rise Building Safety Group – Wednesday, 10th December, 12pm – 2pm
What’s happening this December?
Christmas Pallets
This Christmas, we will be helping out 11 organisations throughout our communities with food and toy pallets.
We are teaming up with a community organisation across the North West to spread some festive cheer and provide essential support to those in need. Each organisation will receive a Christmas pallet which will be packed full of food, care and household items to support our community throughout the festive season.
A December to Remember!
Over the festive season, one of our community partners, The Brunswick Youth and Community Centre, are offering a range of events in December for all ages to get involved with.
Each week, they are hosting events such as family nights, where you and your family can enjoy a free meal and take part in fun activities, they also host warm hubs, health and wellbeing sessions, pensioners clubs, and much more. If you are interested, head to their website to find out more, or alternatively, call them on 0151 922 3552.
Neighbourhood Drop-in Sessions
If you have a tenancy-related query and want to speak to a member of our Neighbourhood Services Team in person, then please feel free to visit one of our drop-in sessions for assistance.
Whether you need to chat to someone about your rent account, ASB, or you just need to report a repair, we’re here to help.
First Tuesday of each month 11am – 2pm
St John & James Church and Community Centre 71 Bailey Drive, Bootle, L20 6EX
We’re currently reviewing venues in your local area, so keep an eye out for new drop-in sessions.
Need to report a repair?
You can easily do this online by logging in to ‘My Account’ using your usual details.
Alternatively, please contact our friendly Customer Service Centre on 0300 365 1111 and a member of our team will be happy to help you.
Complaints, Compliments & Suggestions
We value customer feedback as a vital tool for improvement. By listening to our customers’ concerns and suggestions, we can identify areas where we need to improve and make changes to enhance the overall experience.
We want to make it easy for customers to share their feedback, whether it’s a complaint, suggestion, or compliment. By doing so, we can continue to provide high-quality housing and support services.
If you have a complaint, compliment or suggestion, visit our website here to let us know. Alternatively, contact us on 0300 365 1111 or email feedback@ovh.org.uk.
