Customer Services Centre proudly achieve a Gold Award for 15 years CCA accreditation

Published: 3/5/2025

One Vision Housing are thrilled to announce and congratulate our dedicated Customer Services Centre (CSC) team for achieving a Gold Award for their committed 15 years of continuous Customer Contact Association (CCA) Global accreditation.

This significant milestone from CCA Global, a leading authority in customer experience, recognises our long-standing commitment to consistently improving how we serve our customers. Maintaining this accreditation for 15 years truly highlights the team’s dedication.

Jan Conroy, Head of Customer Services, and Danielle Harris, Customer Service Centre Manager, attended the CCA VIP Lunch in Glasgow where they were presented the Gold Award and 15-year accreditation by Anne Marie Forsyth, CCA CEO, and Kaye Adams, Loose Women panellist.

The CCA Assessor shared some wonderful feedback, noting:

“One Vision Housing’s Customer Service Centre team members are a credit to the service they deliver. Their passion to deliver the best service possible to customers is clear to see.”

Reflecting on this achievement Jan Conroy, Head of Customer Services, expressed her pride:

“I am incredibly proud of all the team have achieved, especially as this year has been a year of change for the Customer Services Centre.  Their unconditional support has been the key to our success and this award is testimony to the ‘One Team’ ethos we have across One Vision Housing and the wider Group. Thank you to everyone who has played a part in our success and huge congratulations to the Customer Service Centre on this fantastic achievement.”

One Vision Housing extend our congratulations to the Customer Services Centre team. We look forward to many more years of their continued dedication to exceptional customer service.