One Vision Housing’s commitment to putting customers at the heart of its operations was clearly demonstrated this month as our Customer Voice Team hosted a highly successful Scrutiny Recruitment Day.

The team welcomed 14 enthusiastic customers to the Park Hotel for an insightful afternoon dedicated to exploring the pivotal role and significant value of the Scrutiny Panel. The event effectively highlighted the Panel’s impact on driving service improvement and enhancing overall customer satisfaction.

What is Customer Scrutiny?

Customer-led scrutiny is a powerful process that empowers our customers to act as independent evaluators, assessing and examining One Vision Housing’s services. Through a constructive, customer-focused lens, the Panel offers objective recommendations for improvement.

Panel members conduct independent investigations, which involve:

• Examining performance data.

• Gathering direct customer feedback.

• Conducting staff interviews.

This comprehensive approach allows the Panel to identify areas for enhancement and propose evidence-based, actionable solutions.

Why does scrutiny matter?

The importance of the Scrutiny Panel cannot be overstated. It ensures that One Vision Housing’s services are not just managed but are truly shaped by the real needs and experiences of our customers.

This robust process:

• Drives continuous performance improvements across all services.

• Strengthens transparency and customer trust.

• Ultimately leads to higher customer satisfaction and loyalty.

The recruitment event was a resounding success, culminating in high levels of interest from attendees.

One Vision Housing looks forward to welcoming the new members and continuing to champion the vital role of customer voice in shaping its future.

For more information on our involvetment oppertuntiies, please see HERE.