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My Account

The latest version of our customer portal, My Account, is now live.

In addition to paying rent, you can now:

  • Update your contact details
  • Raise a repair request (non-emergency)*
  • Schedule or reschedule a repair appointment
  • Request a call

and more!

How to sign up

Simply visit the new portal to sign up.

You will need your tenancy reference number to sign up. You can find this on your annual rent renewal letter, listed below your name and address. Note: You only need the first 12 digits of this number, please do not enter the last digit.

How to report a repair

  • Log in to the portal and scroll down to the ‘Your upcoming repairs appointments’.

    If you have an existing appointment booked, it will appear here. Should you need to reschedule an appointment, click the ‘Manage appointments’ button.

    To report a new repair, click the ‘Report a repair’ button.

  • Select the property that you would like to report a repair for.

    If you live in a block with a communal area, please select the block to report any communal repairs.

  • Scroll down to select your repair. You can do so by either:

    A. Using our simple diagnostic tool to identify your problem – either type in a keyword, for example ‘door’ and selecting the item that needs to be repaired.

    B. Clicking an option from the list and answering questions relating to the repair.

  • Provide us with some more information about the repair you are reporting. This helps us ensure the job is raised for the correct trade and appointment timescale.

    Click the ‘Continue with booking’ button.

  • You will be taken to a basket, where you see the repair you have requested. Please double check that this is correct.

    Here you can add another repair request by clicking the ‘Add another repair item’ button.

    You will also have the option to provide additional information, for example access details, location of a communal repair etc.

    Tick to acknowledgement box and click the ‘Continue with booking’ button.

  • Click the ‘Ok’ button to confirm that you have reported all of your repairs.

  • Select suitable appointment slot(s) and click on the ‘Book selected slot(s)’ button.

  • Your repair appointment is booked.

    To return to the homescreen, simply click on the logo or click the ‘Return to start’ button.

Need help with My Account?

If you need any assistance, please contact us by email via enquiries@ovh.org.uk or by calling us via 0300 365 1111. Our email and phone lines are monitored between 8am and 6pm, Monday to Friday (excluding bank holidays).

*If you are a Leaseholder or Shared Ownership customer, or have an active Right to Buy/Right to Acquire application you will only have access to report block related repairs. 

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This page was last updated on 12/06/2024