Whether you can dedicate a few minutes or a few hours, we have the perfect opportunity for you to get involved.

• Service Review Group

  Our Service Review Group is essential in determining the topics that our Scrutiny Panel should investigate. You’ll assess and discuss our performance data, highlighting areas of concern for the Scrutiny Panel to explore in more detail.

  Commitment: 3 hours every three months (in person).

  Skills: Ability to understand and digest reports, will require a non-judgemental approach.

  Training: Induction training (around 1 hour). Training by our Performance team (around 1 hour). Ongoing training will also be provided.

• Scrutiny Panel

  As part of our Scrutiny Panel, you will have the opportunity to delve deeper into our under-performing service areas, gaining an understanding of issues facing tenants and the business, recommending suggestions for improvement, and hold us to account by monitoring long-term progress.

  Commitment: Over 3 hours per month (in person).

  Skills: Ability to scrutinise areas of our business from an independent viewpoint. Ability to review performance data. Good knowledge of our services and tenant expectations.

  Training: Induction training (around 1 hour). Training by our Performance team (around 1 hour). Ongoing training will also be provided.

• Board Member

  As part of our mission to create opportunities and changes lives, we are dedicated to promoting diversity and inclusion on all levels, including governance through our skills-based Board. It is our aim to establish a governance structure comprising individuals from various backgrounds, all united in our mission to positively impact the lives of those in our communities. Our board members play a crucial role in achieving this mission. As a board member, you will attend our board meetings and represent the interests of tenants.

  Board Members are recruited through existing involvement groups. If you are interested in becoming a Board Member, please contact us for more information.

• Training

  For access to guidance and training videos aimed at providing customers with knowledge on their rights, please click HERE.

• Community Call for Scrutiny

  If you are concerned about the quality of a service that One Vision Housing is offering, you or your neighbours can approach the Customer Scrutiny Team to request that they scrutinise the service. Please click HERE for more information.