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Different service charges

Depending on your tenancy agreement, some (or maybe even all) of the service charges below may apply to you. Please note you will only be charged a service charge if your home benefits from the service.

Communal cleaning:

  • Cleaning of communal landings/ hallways lifts
  • Window cleaning (internal/external) as relevant

Security:

  • CCTV (cameras and surveillance equipment)
  • Control room monitoring of cameras
  • Caretaking services as relevant

Door entry:

  • Security doors (maintenance) and access control equipment (depreciation and annual maintenance)

Digital aerial:

  • Provision of a communal aerial and/or other equipment to receive digital TV (depreciation and annual maintenance)

Communal utilities:

  • Communal electricity
  • Communal gas
  • Communal water
  • Communal lighting
  • Communal phones

Management charge:

  • The administration costs incurred when organising and managing these additional services

Buildings insurance:

  • The cost of insuring your home (bricks and mortar only) if you are a leaseholder or shared owner

Compliance:

  • Legionella
  • General health and safety
  • Fire safety/alarms
  • Emergency lighting/Portable Appliance Testing (PAT)
  • Lift maintenance

Retirement housing scheme facilities:

  • Provision and running cost of communal lounge (if available)
  • Provision and running cost of kitchen, laundry and salon facilities (if available)
  • Depreciation and maintenance of communal furniture and equipment

Furniture packages:

  • Provision of furniture

Independent Living Officer:

  • Provision of staff time to support Independent Living services

Estate management:

  • Landscaping
  • Grounds maintenance and tree management
  • Sewerage
  • Signage

Personal charges:

• Personal heating/water (you are liable to pay any personal heating or water charges, as these are not covered by Housing Benefit or Universal Credit)

Careline charges:

  • Call monitoring

Lifeline charges:

  • Provision of lifeline equipment/pendant (depreciation and maintenance)

Agency managed services include:

  • Provision of specialist support services by an external agency

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