In line with UK Government advice regarding COVID-19 we have adapted our services. Find out more about our response here.

Site Header

HomeHome IconDifferent service charges

Different service charges

Depending on your tenancy agreement, some (or maybe even all) of the service charges below may apply to you. Please note you will only be charged a service charge if your home benefits from the service.

Communal cleaning:

  • Cleaning of communal landings/ hallways lifts
  • Window cleaning (internal/external) as relevant


  • CCTV (cameras and surveillance equipment)
  • Control room monitoring of cameras
  • Caretaking services as relevant

Door entry:

  • Security doors (maintenance) and access control equipment (depreciation and annual maintenance)

Digital aerial:

  • Provision of a communal aerial and/or other equipment to receive digital TV (depreciation and annual maintenance)

Communal utilities:

  • Communal electricity
  • Communal gas
  • Communal water
  • Communal lighting
  • Communal phones

Management charge:

  • The administration costs incurred when organising and managing these additional services

Buildings insurance:

  • The cost of insuring your home (bricks and mortar only) if you are a leaseholder or shared owner


  • Legionella
  • General health and safety
  • Fire safety/alarms
  • Emergency lighting/Portable Appliance Testing (PAT)
  • Lift maintenance

Retirement housing scheme facilities:

  • Provision and running cost of communal lounge (if available)
  • Provision and running cost of kitchen, laundry and salon facilities (if available)
  • Depreciation and maintenance of communal furniture and equipment

Furniture packages:

  • Provision of furniture

Independent Living Officer:

  • Provision of staff time to support Independent Living services

Estate management:

  • Landscaping
  • Grounds maintenance and tree management
  • Sewerage
  • Signage

Personal charges:

• Personal heating/water (you are liable to pay any personal heating or water charges, as these are not covered by Housing Benefit or Universal Credit)

Careline charges:

  • Call monitoring

Lifeline charges:

  • Provision of lifeline equipment/pendant (depreciation and maintenance)

Agency managed services include:

  • Provision of specialist support services by an external agency

Share this page