Case studies
Discover how we’re building stronger neighborhoods through meaningful stakeholder engagement, impactful days of action, and ensuring our customer voice is heard.
2024/25
Customer and Stakeholder Engagement
Neighbourhood Drop-in Sessions
The Customer Experience Team, partnering with Neighbourhoods, Marketing, and community centers, conducted drop-in sessions to gauge resident feedback and promote community engagement.
VFM Review 2024
Through the collaboration and innovation of our people, from colleagues to customers, we have developed a robust strategic plan to achieve value for money and excellence in the services we offer.
Orrell Lodge Community Choir
To create a sense community at Orrell Lodge, we organised ten choir sessions with residents and the Scheme Manager, featuring popular tunes and breathing exercises for improved well-being.
High-Rise Building Safety Group July 2024
The main objective of the group is to serve as a channel for One Vision Housing to share relevant information around high-rise building safety and provide an opportunity for tenants and leaseholders to ask any questions they may have around the safety of their homes.
Performance Target Setting (TSMs)
To ensure our customers are satisfied with the performance targets set by our Service Managers, we carried out a consultation with tenants who form part of our Service Review Group.
Day of Action - Kennsington
addressing resident concerns through fly-tipping removal, skip placement, litter picking, surveys, and joint engagement with local services.