Awaab’s Law: Hazards explained
Awaab’s Law sets strict deadlines requiring social landlords to fix reported repairs (hazards) based upon how serious they are. To ensure repairs are classified correctly, this page clearly explains the difference between an emergency hazard (24-hour response) and a significant hazard (10-day investigation).
Emergency Hazard
An emergency hazard is any problem that poses an immediate and serious risk to your health or safety. If you report an emergency hazard, Awaab’s Law requires us to investigate and make your home safe within 24 hours.
Gas leaks
Including strong smells of gas.
Severe mould
Especially if affecting children or vulnerable customers.
Electrical safety risks
Unsafe electrics with live wiring exposed, sparking from outlets.
Significant hazard
A significant hazard is a serious issue that doesn’t pose an immediate risk to your health or safety but would affect your health if not fixed quickly. We are required to deal with these promptly to prevent harm, and will investigate this type of hazard within 10 working days.
Widespread damp and mould
This is serious, but not an immediate emergency.
Ventilation issues
Faulty fans or poor ventilation causing condensation and damp.
Heating problems
Broken heating in mild weather is not an emergency, but still serious.
Structural cracks
Non-critical structural cracks that have the potential to worsen.
Report it
Please report any suspected hazard immediately. We promise to listen and act fast, keeping you fully updated throughout. Your safety is our priority as we strive to create a better future for all our customers.