We are here to help with the cost-of-living. Visit our guide to access support.

Site Header

HomeHome IconAbout UsOur PerformanceTenant Satisfaction MeasuresResponsible neighbourhood management

Responsible neighbourhood management

We use the performance data to identify areas where we need to improve, to help shape our services and provide good quality homes for our customers.

As a result of customer feedback, here are some of the improvements we have made:

  • All areas of dissatisfaction around communal cleaning are investigated on a case-by-case basis, and block visits carried out to ensure work has been completed to specification.
  • Tenant Inspectors carry out block visits and complete reports on the condition for an independent view. Areas of concerns are investigated and addressed where appropriate.
  • Recurring issues of fly-tipping are investigated and action taken in line with tenancy agreements, through our partnerships with local authorities.
  • Cleaner community events, days of action and walkabouts are taking place in our communities, with new mechanisms in place to report issues.

We will continue to collate data and share it with customers on a regular basis to be transparent about our performance, and provide customers with confidence in the services we deliver.

More information about our performance can be found here.

Tenant Satisfaction Measures

Show/hide more

Discover how we’re performing on TSM’s.

Find out more

Our performance

Show/hide more

We use customer feedback to monitor and improve on our performance.

Find out more

Share this page

This page was last updated on 07/07/2024