We aim to resolve complaints in line with the Housing Ombudsman Complaint Handling code. This means:

• Resolve a Stage One compliant within 10 Working days
• Resolve a Stage Two within 20 Working days.

Further details can be found HERE.

We use the performance data to identify areas where we need to improve, to help shape our services and provide good quality homes for our customers. We will shortly provide examples of improvements made during the year 2025/26.

We will continue to collate data and share it with customers on a regular basis to be transparent about our performance, and provide customers with confidence in the services we deliver.

More information about our performance can be found here.