To ensure you have hot water and heating when you move in, a One Vision Housing or Sovini Property Services Operative must visit your home to turn on and test your boiler.

You will not have hot water or heat until your boiler is tested. For this essential test to take place, you must first register with a utility supplier for your gas and electricity.

Citizens Advice can provide you with impartial advice on this. On their website you can find out:

• Who your supplier is
• How to get your home connected

Please refer to the Tenancy Agreement and your Annual Rent Notification Letter for specifics on “Personal Utilities”. This entails a weekly charge payable directly by you to One Vision Housing for private use of gas, electricity, and water.

Additionally, you may need to cover your individual utilities (water, gas and electric) and council tax. If you are receiving benefits or have a low income, you may qualify for support options from your local council.