We believe it’s important to act on customer feedback to improve the services we provide.

The information you give us about our services is shared with our managers and involved tenants to make sure we are learning and improving as a result of your feedback.

Take a look at some of the recent improvements made as a result of your comments during Q2 2024-25.

For our previous You Said, We Did reports, please see here. 

You Said, We Did! – Board Edition

How the OVH Board listens to you, our customers, and influence service delivery is of paramount importance to ensure that OVH are transparent in their communications, accountable for their actions and allow customers to influence and shape service delivery.

Your Voice helps the Board to make the right decisions for OVH, ensuring we continue to improve our service offer to you, and continue to invest in those areas that are most important to our customers and wider communities. Please read our latest update from the Chair of OVH Board.