You Said, We Did!
We believe it’s important to act on customer feedback to improve the services we provide.
The information you give us about our services is shared with our managers and involved tenants to make sure we are learning and improving as a result of your feedback.
Take a look at some of the recent improvements made as a result of your comments during Q2 2024-25.
For our previous You Said, We Did reports, please see here.
You Said, We Did! – Board Edition
How the OVH Board listens to you, our customers, and influence service delivery is of paramount importance to ensure that OVH are transparent in their communications, accountable for their actions and allow customers to influence and shape service delivery.
Your Voice helps the Board to make the right decisions for OVH, ensuring we continue to improve our service offer to you, and continue to invest in those areas that are most important to our customers and wider communities. Please read our latest update from the Chair of OVH Board.
Previous reports
- You Said, We Did! – Q1 2024-25
- You Said, We Did! – Year End 23-24
- You Said, We Did! – Q3/4 22-23
- You Said We Did! – Q1/2 22-23
- You Said, We Did! – Q3/4 21-22
- You Said, We Did! – Q1/2 21-22
- You Said, We Did! – Q3/4 20-21
- You Said, We Did! – Q1/2 20-21
- You Said, We Did! – Q1/2 2019-20
Better Social Housing Review
The Better Social Housing Review was established by the National Housing Federation and Chartered Institute of Housing to examine issues related to the quality of social housing and improve the sector as a whole. The review identified seven key recommendations, with the third focusing on how housing associations can collaborate with tenants, contractors, and frontline staff to create and implement new standards for exceptional maintenance and repair services.
Find out more on how we worked with stakeholders to shape the services we offer.