You Said, We Did!
We believe it’s important to act on customer feedback to improve the services we provide.
The information you give us about our services is shared with our managers and involved tenants to make sure we are learning and improving as a result of your feedback.
Take a look at some of the recent improvements made as a result of your comments during Q3 2024-25.
For our previous You Said, We Did reports, please see here.
You Said, We Did! – Board Edition
How the OVH Board listens to you, our customers, and influence service delivery is of paramount importance to ensure that OVH are transparent in their communications, accountable for their actions and allow customers to influence and shape service delivery.
Your Voice helps the Board to make the right decisions for OVH, ensuring we continue to improve our service offer to you, and continue to invest in those areas that are most important to our customers and wider communities. Please read our latest update from the Chair of OVH Board.
Making Every Contact Count | Our approach
At One Vision Housing, we strive to provide the best possible service. We’re using guidance from the National Housing Federation’s “Make Every Contact Count” report to better understand your needs and how we can improve.
The report highlights how understanding things like the condition of your home and any support you might need helps us deliver a fairer and more effective service. It’s helped us identify areas where we’re already doing well, and more importantly, where we can make improvements to better meet your needs. We’re committed to using this knowledge to ensure we’re always providing a high-quality service and that our customer voice is heard. Read our approach in full here.
Customer Journey Mapping – Outcomes for Customers
