What One Vision Housing has done to date so far

• Training

  We have established a comprehensive training and development program, which includes resources for both qualified employees and those currently working towards qualifications. Our initiatives feature a relationship of equals training plan and enhancements to existing training content, alongside external customer service training delivered through engaging real-life examples of role play activities. We have also undertaken a review of the competency and conduct standard and have been working on all recommendations highlighted in the HQN toolkit, to continually improve our processes and practices.

• Code of behaviours 

  We have developed a code of behaviours in collaboration with involved tenants, ensuring that their voices are heard and incorporated into our working practices and behaviours. We continually review workload and patch sizes via catch-ups and one-to-one meetings to understand the pressures on frontline staff, and we share support services which are available to access internally and externally for those who require further support in their role.

• Values based recruitment 

  The Group operates a values based recruitment model which allows us to recruit the best person for the job, and this is revisited during our annual appraisal process to continually monitor and measure staff performance against each value. We offer meaningful employment opportunities which are supported by a program of training and continuous development to help and support every employee in their career journey.

• CIH and SHP programme 

  To further support the development of our workforce, we are actively enrolling our managers and heads of department in the Chartered Institute of Housing’s (CIH) Senior Housing Professional (SHP) program, as recommended by the Better Social Housing Review. Additionally, we are enrolling other housing staff in relevant CIH qualifications to enhance their professional development and contribute to the overall improvement of our services.