Customer booklets and leaflets

Here you will find an up to date list of current One Vision Housing booklets and leaflets. If you have any questions about anything in these documents, please contact us for assistance.

• Aids and Adaptations
• Anti-social Behaviour and Nuisance
• Community Development Fund
• Complaints, Appeals and Feedback
• Customer Information Guide
• Customer Voice Strategy
• Damp, mould and condensation
• Fire safety in your home: Retirement Housing
• Fire safety in your home: High-rise living
• Fire safety: High Rise Resident Engagement Strategy
• Fire safety in your home: House’s converted into flats (with communal area fire alarms)
• Fire safety in your home: House’s converted into flats (without communal area fire alarms)
• Sprinklers in High Rises: A handy guide to the do’s and don’ts
• Furnished Tenancy Service
• Home Safety
• Improvement Works
• Independent Living
• Independent Living Strategy 2024-2029
• Leaseholders: A guide to your service charge invoice
• Living in Flats
• Neighbourhoods and Communities Strategy 2024-2029
• NIBE Systems
• Rent and Service Charges
• Safeguarding Adults and Children
• Shop Leasehold Safety 
• Victim Support Directory