Safety and security
We are committed to keeping our customers safe and protected from any kind of abuse and neglect. We recognise the harmful effect that abuse and neglect has not just on the victim, but also on their families and the wider community. Please review our safety and security information below. If you have any concerns or need further help, please contact us for assistance.
Anti-social behaviour
We are committed to supporting our neighbourhoods by working alongside relevant organisations and residents to resolve and prevent issues arising from anti-social behaviour.
Hate crime
We work actively to make sure our communities are secure for everybody. We do not tolerate any actions that diminish the feeling of safety our customers have in their homes and surrounding areas.
Domestic abuse
Your safety and access to necessary support is paramount to us. If you or someone you're aware of is experiencing domestic abuse, please know we are here and ready to assist.
Safeguarding
Safeguarding is the term we use for how we will keep the most vulnerable people in our communities safe from harm.
Whenever we suspect that abuse is taking place or we are informed about safeguarding concerns, we will work closely with other agencies to ensure victims are supported and appropriate action is taken against those responsible.
The Good Neighbour Guide
A core part of our commitment is our duty to support peaceful and positive neighbourhoods where we own and manage homes. Therefore, this policy sets out the specific behaviours we expect from our residents to help maintain strong, unified communities.