As your landlord, we have a legal duty to carry out certain repairs and services when needed. We will:

• Carry out an annual gas safety check on all OVH properties
• Provide customers with an appointment at the earliest opportunity for when a non-standard, manufactured item can be supplied and completed

Our operatives will:

• Wear a photographic identity card when visiting your home
• Explain how long they will take to complete their work and how it will affect you
• Treat you and your home with respect, using appropriate covers and screening

We will assess our service standards by:

• Reporting on the number of repairs completed on time
• Reporting on the number of appointments made and kept
• Reporting on the number of gas safety checks carried out
• Maintaining an asbestos register for our properties
• Keeping a record for all aids and adaptations and the progress made
• Inspecting a sample of repairs to ensure a quality service
• Conducting customer surveys to get your views on the speed and quality of the work carried out and reporting on the results in our annual Value for Money report