Sovini Property Services springs in customer satisfaction

Published: 2/3/2025

We’re excited to share some good news from Sovini Property Services! We’ve been working hard to improve your experience, and we’re seeing fantastic results. We’re delighted that customer satisfaction has risen, and our teams have been performing brilliantly. It’s all about making your experience better, and we’re thrilled with the progress we’re making together

Grounds Maintenance Team is a blooming success

The Ground Maintenance Team has seen an increase in the Tenant Satisfaction Survey results over the past few months. Their dedication to enhancing communal spaces and external grounds has led to an impressive satisfaction rate of 84.1%!

Sovini Property Services Manager, Anthony Payne, expressed his delight:

“This is a great result for the team as we approach the end of the financial year this month. It is a testament to the team’s ongoing commitment to improving properties and communal areas for our customers. I take this opportunity to thank them very much for their consistent hard work, efforts, and support.”

Glowing Customer Reviews 

Our Localz Feedback system has been buzzing with positive comments from customers, highlighting the exceptional work of Sovini Property Services.

Steven Thomas, Repairs and Maintenance, and Alicia Johnson, Voids, collaboration received heart-warming feedback:

“Steven and Alicia worked on my home, extremely professional explained everything to me and what was going on with the damp in my home, lovely people and a pleasure to have in my home!  I will actually miss them coming every day”

Philip Wilcocks, Multi Skilled operative, made a lasting impression on a happy customer:

“Phil was amazing, so professional. Great workmanship.  We need more Phils in this world lovely man”

Multi Skilled Operative, Christopher Fishwick’s work ethic and communication skills ensured customer satisfaction:

“Great job, Chris was brilliant and friendly.  He got stuck into the job straight away and updated me on what he was doing, very thorough“

We’re receiving a lot of fantastic feedback, and our customer satisfaction is increasing, showing how committed Sovini Property Services is to providing our customers with great service and building strong communities. We’re absolutely thrilled to see that our team is having such a positive impact on our customers’ lives.